ON
Ookame N
1 reviews | Active since Aug 2021
27 Aug 2021, 04:12
the front and back of the bank card used to credit your Betway account
I've been trying to make a withdrawal and first was requested to submit a copy of my ID and bank confirmation through ***, which I did. Now you further request that I send "the front and back of the bank card used to credit your Betway account". This is no more the FICA verification process. Is this even allowed.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
27 Aug 2021, 11:59Hi Ookame,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
To get confirmation of the documents request, please look at our terms and conditions, from point 6.1 General Withdrawal Policy please use this link copy it to read more on these terms. https://www.betway.co.za/terms-and-conditions.
To get confirmation of the documents request, please look at our terms and conditions, from point 6.1 General Withdrawal Policy please use this link copy it to read more on these terms. https://www.betway.co.za/terms-and-conditions.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply27 Aug 2021, 11:59
Official
Hi Ookame,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
To get confirmation of the documents request, please look at our terms and conditions, from point 6.1 General Withdrawal Policy please use this link copy it to read more on these terms. https://www.betway.co.za/terms-and-conditions.
To get confirmation of the documents request, please look at our terms and conditions, from point 6.1 General Withdrawal Policy please use this link copy it to read more on these terms. https://www.betway.co.za/terms-and-conditions.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
ON
Ookame N's updateReviewer Update
01 Sept 2021, 21:11I am still unable to make a withdrawal.
ON
Ookame N's update01 Sept 2021, 21:11
Reviewer Update
I am still unable to make a withdrawal.
Betway - South Africa's replyOfficial
10 Feb 2022, 14:49Hi Ookame,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2022, 14:49
Official
Hi Ookame,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team