TERRIBLE SERVICE!

I cannot believe that I am coming back here with the same issue that I previously complained about, again my account has been locked and what makes this a terrible experience for me is that there is absolutely no communication from Betway when they do this. The in app chat service in my opinion should just shut down because it was supposed to be the quickest way to receive assistance but I wait for a very long time to an extent that I end up quitting the chat... This is ridiculous honestly. I came back here the previous time to post a complement after they resolved my previous query and not even long after, I am back with the very same issue. I am hoping someone from Betway can read this, please assist me by unlocking my account permanently unless I request for closure or I report unusual activities because I cannot keep on going through this process, it is frustrating.