SM
Sello M
1 reviews | Active since Feb 2025
07 Feb 2025, 22:15
Terrible Experience with Withdrawal Process
I’ve had a very frustrating experience with Betway. They have been holding my withdrawals for a prolonged period, claiming that my account is under review. Even after the review was concluded, customer support was unhelpful and couldn’t assist me in processing the withdrawal. When I asked the agent about the purpose of the review, I received no clear answer. The lack of transparency and poor customer service has left me extremely dissatisfied. I would not recommend this service to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
08 Feb 2025, 16:36Hi Sello,
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply08 Feb 2025, 16:36
Official
Hi Sello,
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
10 Feb 2025, 12:57Hi Sello,
We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.
We've also addressed your recent query with a detailed response in your inbox.
Our team carefully considered your concerns and provided feedback to resolve the issues.
Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.
Thank you again for your valuable feedback.
Regards,
Betway Team
We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.
We've also addressed your recent query with a detailed response in your inbox.
Our team carefully considered your concerns and provided feedback to resolve the issues.
Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2025, 12:57
Official
Hi Sello,
We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.
We've also addressed your recent query with a detailed response in your inbox.
Our team carefully considered your concerns and provided feedback to resolve the issues.
Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.
Thank you again for your valuable feedback.
Regards,
Betway Team
We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.
We've also addressed your recent query with a detailed response in your inbox.
Our team carefully considered your concerns and provided feedback to resolve the issues.
Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.
Thank you again for your valuable feedback.
Regards,
Betway Team
Betway - South Africa's replyOfficial
11 Feb 2025, 10:30Hi Sello, We have communicated to you via your inbox providing feedback in regard to your query. Regrettably, we have not been able to locate the account in question registered with Betway. Please may we ask to follow up with us via the email sent to you with the requested additional detail? In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed. Regards, Betway Team
Betway - South Africa's reply11 Feb 2025, 10:30
Official
Hi Sello, We have communicated to you via your inbox providing feedback in regard to your query. Regrettably, we have not been able to locate the account in question registered with Betway. Please may we ask to follow up with us via the email sent to you with the requested additional detail? In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed. Regards, Betway Team