Terrible customer service

Item: Betway - South Africa
Rating: 1
Author: Jean T

I have been unable to reach betway regarding 2 x betway bucks vouchers which I have bought on my discovery banking app and it's a month later and I still have not received my voucher codes, I have spent over R300 worth of airtime trying to reach them and still no luck.

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

08 Jun 2026, 08:57

Hi Jean,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply08 Jun 2026, 08:57

Official

Hi Jean,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's replyOfficial

08 Jun 2026, 11:18

Hi Jean,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have attempted to contact you; however, we were unfortunately unable to reach you.

Kindly advise on a convenient time for us to contact you to discuss the matter further.

Your response will be greatly appreciated.

Regards,

Betway Team

Betway - South Africa's reply08 Jun 2026, 11:18

Official

Hi Jean,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have attempted to contact you; however, we were unfortunately unable to reach you.

Kindly advise on a convenient time for us to contact you to discuss the matter further.

Your response will be greatly appreciated.

Regards,

Betway Team