DJ
Dean J
1 reviews | Active since Nov 2013
05 Jul 2024, 22:37
Terribke BETWAY Chat support
Chat agents at Betway just use standard responses and aren't empathetic to customer issues. I deposited and was told I need to wait 48 hrs for my Instant EFT purchase to reflect. I was told by a chat agent Trevor that I'm not the the only person having issues and basically told there's nothing they can do abt the issue with Capitec. The cherry on the top was not being able to rate my chat as a rating never appeared at the end of the chat and it wouldn't let me download the transcript either. These types of agents force customers to forums such as these hoping our complaint get lost in the Internet
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
05 Jul 2024, 23:25Hi Dean, Thank you for your review and patience in awaiting a follow-up from us. This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you. Feedback will be offered within the next business, as our team may need to liaise with relevant internal department/s. Your understanding and patience are very much valued and appreciated. Regards, Betway Team
Betway - South Africa's reply05 Jul 2024, 23:25
Official
Hi Dean, Thank you for your review and patience in awaiting a follow-up from us. This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you. Feedback will be offered within the next business, as our team may need to liaise with relevant internal department/s. Your understanding and patience are very much valued and appreciated. Regards, Betway Team
Betway - South Africa's replyOfficial
08 Jul 2024, 16:03Hi Dean, We are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team
Betway - South Africa's reply08 Jul 2024, 16:03
Official
Hi Dean, We are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team