LJvv
Lourence Janse van vuuren

1 reviews | Active since Sept 2011

16 Nov 2024, 22:58

Taking .oney but when then have to pay there is stories

I made a deposit and played and won big.then my account got blocked.y?now they co.e with stories. Previous time they didnt have stories taki g my money when i lost but now when they have to pay up there is stories

0
Replies (5)
Betway - South Africa
Betway - South Africa's reply18 Nov 2024, 07:25
Official
Hi Lourence,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Regards,
Betway Team

LJvv
Lourence Janse van vuuren's update18 Nov 2024, 10:27
Reviewer Update
Hi
Ok thx
Password ha s been reset
Thank you
Betway - South Africa
Betway - South Africa's reply18 Nov 2024, 10:31
Official
Hi Lourence, 

Thank you for the above response, we have escalated your account to be concluded.
We will be in contact with you shortly.

Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply18 Nov 2024, 12:01
Official
Hi Lourence, 

We will be in contact with you as soon as your withdrawals are processed.

Kindly note withdrawals are processed in batches and not individually.

Your understanding and patience are very much valued and appreciated. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply18 Nov 2024, 14:38
Official
Hi Lourence,  
 
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 
 
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team