Switft Resolution- Great Service

I had a complaint regarding the double bet of R3k, which resulted in double loss. I posted the complaint on Helopeter, FB, Twitter on the 27/01/2023 after a failed phonecall with a call agent, Masego, who rudely dropped my call after failing to address my complaint. I then recieved call from Tony from Betway on the 30/01/2023, who genuinely listened to my complaint and vowed to investgate and revert. Tony called again on the 01/02/2023 with the resolution that the second bet will be reversed. I can confirm that the Bet was reversed back into my Betway account and I am greatful for the swift resolution. The 1-star missing is due to the rude conduct of Masego, the Agent who claimed that he did not know the gender of his Manager.