1 reviews | Active since Aug 2019
Successful Payment Not Credited and Poor Customer Service
I made an online payment from my bank account to Betway on 18 May. The transaction was successful on my bank's side, but on the Betway app, the deposit was marked as unsuccessful. After numerous interactions with Betway's customer support, I was repeatedly informed that the issue was with my bank. To verify this, I contacted my bank and requested confirmation of the transaction. The bank confirmed that the payment was processed successfully and that the funds were transferred to Betway. I was advised to contact the merchant so that the amount could be credited to my account. Despite providing this information and making several attempts to resolve the matter with Betway, the issue remains unresolved. As a result, I have been left without access to the money that was paid into Betway's account. I have therefore had no other option but to formally report this matter. I am extremely dissatisfied with the way Betway has handled the situation. Their response has appeared indifferent and dismissive, despite the fact that I have lost money through no fault of my own. I believe this matter should have been treated with greater urgency and seriousness.
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Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
Please be advised that we have sent you a private message to your review.
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
TymeBank: CD-267340 Update – The transaction was authorized using an OTP sent to my registered number and was successfully completed. We are unable to assist further.
TymeBank: CD-267340 Update – Should you wish to further dispute the transaction, please reach out directly to the merchant for resolution. This case will now be closed.
After receiving this update, I phoned TymeBank again to discuss the matter further. Unfortunately, they advised that they cannot assist me any further, as their records confirm that the transaction was successfully processed and definitely went through on their side.
As the bank has confirmed that the funds were successfully transferred and have not been reversed, I kindly request that Betway investigate this matter further and advise on the next steps to trace the funds.
I would appreciate your assistance in resolving this issue and look forward to your response.
TymeBank: CD-267340 Update – The transaction was authorized using an OTP sent to my registered number and was successfully completed. We are unable to assist further.
TymeBank: CD-267340 Update – Should you wish to further dispute the transaction, please reach out directly to the merchant for resolution. This case will now be closed.
After receiving this update, I phoned TymeBank again to discuss the matter further. Unfortunately, they advised that they cannot assist me any further, as their records confirm that the transaction was successfully processed and definitely went through on their side.
As the bank has confirmed that the funds were successfully transferred and have not been reversed, I kindly request that Betway investigate this matter further and advise on the next steps to trace the funds.
I would appreciate your assistance in resolving this issue and look forward to your response.