Standard review on going for more than 3 months!!!

Standard review on going for more than 3 months! I am not getting any concrete feedback on my locked Betway account. Have submitted all requested documents and supporting emails but no one is resolving this issue, I have money that was won on my Betway account but can't get it paid out. Betway this is not fair and non responsive to enquires regarding ETA to resolve this issue. Also want to know if you are going to pay me interest on said money because if it was invested in a bank account I would earn interest? Surely there should be a way to resolve this what exactly are you reviewing?