XS
Xolani S
1 reviews | Active since Dec 2014
24 Jul 2020, 21:17
Sore losers!
They don't want to pay out my winning bet. They demanding I play my winnings because of their stupid terms and conditions. It's a mere R500. It's only nice when I lose, they enjoy that.
Helpful (0)
Replies (8)0
Replies (8)
Betway - South Africa's replyOfficial
24 Jul 2020, 23:45Hi Xolani
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply24 Jul 2020, 23:45
Official
Hi Xolani
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
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Xolani S's updateReviewer Update
25 Jul 2020, 03:06Please check your emails. I've resent my id book photo to both *** and cc'd ***. Please resolve my issue now.
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Xolani S's update25 Jul 2020, 03:06
Reviewer Update
Please check your emails. I've resent my id book photo to both *** and cc'd ***. Please resolve my issue now.
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Xolani S's updateReviewer Update
25 Jul 2020, 21:13Still no word from any of your consultants as promised. I've done all that you requested, Betway. Just pay my money so I can be done with your app. If there's more that I need to do, lemme know. I'm not going to let you cheat me out of my money!
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Xolani S's update25 Jul 2020, 21:13
Reviewer Update
Still no word from any of your consultants as promised. I've done all that you requested, Betway. Just pay my money so I can be done with your app. If there's more that I need to do, lemme know. I'm not going to let you cheat me out of my money!
Betway - South Africa's replyOfficial
25 Jul 2020, 22:50Hi Xolani
Thank you for your reply. We apologise for the delay in response.
A reply has been sent from our support desk to your email inbox.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply25 Jul 2020, 22:50
Official
Hi Xolani
Thank you for your reply. We apologise for the delay in response.
A reply has been sent from our support desk to your email inbox.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
XS
Xolani S's updateReviewer Update
27 Jul 2020, 17:41Hi. One of your employees, Lehlogonolo responded on the 25/07 and advised that my issue would be resolved with 24-48 hours. Mind you I've been waiting since the 23ed for my withdrawal to be processed. 2 days later, no response from you guys. He confirmed receipt of my id copy and said it would be at the top of the queue when he was escalating. It doesn't feel like it. I've been very patient. Next thing I'll do, just go to social media coz your holding me to ransom now. It's R500 and I've lost more than that to you. I've done all that was asked now just process my withdrawal.
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Xolani S's update27 Jul 2020, 17:41
Reviewer Update
Hi. One of your employees, Lehlogonolo responded on the 25/07 and advised that my issue would be resolved with 24-48 hours. Mind you I've been waiting since the 23ed for my withdrawal to be processed. 2 days later, no response from you guys. He confirmed receipt of my id copy and said it would be at the top of the queue when he was escalating. It doesn't feel like it. I've been very patient. Next thing I'll do, just go to social media coz your holding me to ransom now. It's R500 and I've lost more than that to you. I've done all that was asked now just process my withdrawal.
Betway - South Africa's replyOfficial
27 Jul 2020, 18:33Hi Xolani,
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply27 Jul 2020, 18:33
Official
Hi Xolani,
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
XS
Xolani S's updateReviewer Update
27 Jul 2020, 19:06You've showed me the middle finger, Betway! I did everything you ask and your only concern is me withdrawing my 400 that I had changed my mind on and wanted me to use it all up, which I did lose. Then I won a wager and you won't pay?!
XS
Xolani S's update27 Jul 2020, 19:06
Reviewer Update
You've showed me the middle finger, Betway! I did everything you ask and your only concern is me withdrawing my 400 that I had changed my mind on and wanted me to use it all up, which I did lose. Then I won a wager and you won't pay?!
Betway - South Africa's replyOfficial
27 Jul 2020, 19:12Hi Xolani,
A reply has been sent from our support desk to your email inbox. Please refer to all information provided to you via this communication in regard to this matter.
Regards,
Betway Team
Betway - South Africa's reply27 Jul 2020, 19:12
Official
Hi Xolani,
A reply has been sent from our support desk to your email inbox. Please refer to all information provided to you via this communication in regard to this matter.
Regards,
Betway Team