V
Veronica
1 reviews | Active since May 2026
29 May 2026, 15:29
Since I reported Bet...
Since I reported Betway-South Africa on 22nd of May 2026,there is no feedback on my case, I can't even login to the account.
Helpful (0)
Replies (3)0
Replies (3)V
*Subject/First line:* Urgent - Account locked, liveness failed, funds missing ***
Hi Betway Team,
Thank you for your reply. I tried resetting my password and doing the liveness verification again but it still fails / does not send me the link.
My account *** was locked after money disappeared from my balance before the lock. I need this escalated to your security/***** team for manual verification.
Please advise the next steps to verify my identity manually so I can access my account and recover the missing funds.
ID number: [your ID number]
Registered number: ***
Thank you
Veronica's updateReviewer Update
29 May 2026, 17:10*Subject/First line:* Urgent - Account locked, liveness failed, funds missing ***
Hi Betway Team,
Thank you for your reply. I tried resetting my password and doing the liveness verification again but it still fails / does not send me the link.
My account *** was locked after money disappeared from my balance before the lock. I need this escalated to your security/***** team for manual verification.
Please advise the next steps to verify my identity manually so I can access my account and recover the missing funds.
ID number: [your ID number]
Registered number: ***
Thank you
V
Veronica's update29 May 2026, 17:10
Reviewer Update
*Subject/First line:* Urgent - Account locked, liveness failed, funds missing ***
Hi Betway Team,
Thank you for your reply. I tried resetting my password and doing the liveness verification again but it still fails / does not send me the link.
My account *** was locked after money disappeared from my balance before the lock. I need this escalated to your security/***** team for manual verification.
Please advise the next steps to verify my identity manually so I can access my account and recover the missing funds.
ID number: [your ID number]
Registered number: ***
Thank you
Betway - South Africa's replyOfficial
01 Jun 2026, 14:50 Hi Veronica, Thank you for taking our call.
As advised, your account has been escalated to our relevant department for assistance on the matter.
In the meantime, may we kindly ask that you allow time for feedback and assistance, which we will revert to your with outcome as promised.
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
As advised, your account has been escalated to our relevant department for assistance on the matter.
In the meantime, may we kindly ask that you allow time for feedback and assistance, which we will revert to your with outcome as promised.
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
Betway - South Africa's reply01 Jun 2026, 14:50
Official
Hi Veronica, Thank you for taking our call.
As advised, your account has been escalated to our relevant department for assistance on the matter.
In the meantime, may we kindly ask that you allow time for feedback and assistance, which we will revert to your with outcome as promised.
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
As advised, your account has been escalated to our relevant department for assistance on the matter.
In the meantime, may we kindly ask that you allow time for feedback and assistance, which we will revert to your with outcome as promised.
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us We appreciate your patience and understanding.
Regards,Betway Team
Betway - South Africa's replyOfficial
02 Jun 2026, 15:39Hi Veronica, Thank you for your patience while we reviewed your account. We have attempted to make contact with you, however, we were unfortunately unable to reach you. Kindly advise a suitable time and day to give you a call. Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team
Betway - South Africa's reply02 Jun 2026, 15:39
Official
Hi Veronica, Thank you for your patience while we reviewed your account. We have attempted to make contact with you, however, we were unfortunately unable to reach you. Kindly advise a suitable time and day to give you a call. Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team