SID Deposit not reflecting almost a month later

I made an SID deposit on the 20th of January and to this day it is not reflecting in my account. I have done the live chat about six times since then, everytime i am told to send a POP and wait 48 hours for funds to reflect in my account. I even called at their call center numerous times and sent the POP to Support@betway twice to which the agent told me to wait for two more days for the funds to reflect, i am calling in now on day three the lady _ Bonisile_ Tells me she doesnt know what the process is to allocate my money into my betway account i mustwait for her to call the banking department. The last person i called told me the same thing and said the banking department is not asnwering and they will call be back, I have not recieved a call back to this day. 9 or more times i have tried to resolve this now and for some reason, people either dont know their processes or there's a backlog or the POP is not ok - I am tired of this. I have lost my patience with Betway. Credit my account of bring back my money into my account. Simple!!!!