Betway - South Africa

<div>Yesterday afternoon (23/12) i tried to place a bet on the goals handicap market on an Ice-Hockey match and an error message was returned, "code 3" . I engaged on the chat and was told to clear cache and restart my device. Despite that I had tried 3 browsers on my laptop and the mobile app multiple times already, I tried this. Needless to say it didn't work. I went back to the chat. After a lot of back and forth, I pointed out that the game was to kick off in around 6 hours and would appreciate the matter resolving before then. The agent promised to get back to me. About 6 hrs later, still no response. I went back to the chat, explained the whole thing again. The agent had never seen a code 3 before. He escalated to the traders again. They were unable to resolve until eventually I was told the market is no longer available. Now let me point out that through the entire day, the handicap -4.5 goals market was still 'up' on the site with my pick, the away team displayed all day at odds of 1.31. I checked on the site and now, with 30mins to kick off the market had in fact been removed. So I enquired about the 3.5 handicap, which was still visible and available. I was told, 'yes' you can place a bet on it. I tried and got the same error message. I even asked if my bet could be accepted manually as this was clearly a system issue but this was declined. The game kicked off without my betting being accepted. I requested that a manager call me immediately and was assured this would happen; it didn't. I called the number on the website. I explained the situation. The man was aware of it. I pointed out that no one had called me. He assured me that I would get a call now and 'not in the morning." No one called me. So two issues; 1) the software has no integrity. It is plainly faulty and blaming my 3 browsers and the app is a smokescreen. 2) They fob you off, do not resolve issues when they say they will and then when you are told they will call you back asap, they don't. As a result of this I have withdrawn my funds and will place them with gbets and bet.co.za. I should point out that my bet would have lost, but this is not the point. The point is the shoddy service and the ***** software.</div>