Shocking service!!!

I have been trying to get a deposit credited to my account for almost a week now to no avail. I have never experienced such ***** customer service in my life to be honest and it seems to me Betway customer service agents cannot be bothered actually. I sent through a proof of payment doc via email last week Thursday and then again on Saturday to which I still haven't received feedback over a week later. I spoke to the first agent (Nombuso) 2 days ago whom confirmed she had located my email with the POP and instruction to reallocate funds to the correct account which she would escalate to their payments department to action within 2 to 4hours. 24hrs later I called them back to follow up as the money was till not allocated and spoke to Jacob whom put me on hold for 10min whilst trying to locate the very same email I had sent only for him to drop the call. I then called back again and spoke to a Patience whom after repeating the same issue now for the 3rd time to my shock she then advised that Jacob had not even logged a case for my call made 10min earlier and she could not pick up any cases in connection with my query that had been logged. She then proceeded to locate my email request yet again and managed to find it and made the very same promise that an escalation would be sent through. Today as I write this complaint I can confirm the money has still not been credited almost 24 hrs later. I am utterly disappointed in Betway and it's staff for their gross incompetence and would not recommend them to anyone at this point!