mM
mikevantil M
1 reviews | Active since Oct 2016
30 Nov 2021, 10:44
Shocking Customer Service
Documents sent through for approval are not seen too. They are quick to receive deposits, but try to get hold of customers service to find out what's happening with a withdrawal.... non-existant!!!
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
30 Nov 2021, 13:18Hi Michael,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply30 Nov 2021, 13:18
Official
Hi Michael,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
mM
mikevantil M's updateReviewer Update
01 Dec 2021, 15:59This company is a different level of shocking. How can you register an account and there are someone else's details already entered as yours? When told by customer service that they suspect you running a dual account and tell you to update your details, you cannot delete the wrong details. When you email them and ask for feedback on what they required in terms of documents, no reply!! I'm on around day 5 now and still cannot withdraw my money. This is a different level of shocking service!!!
mM
mikevantil M's update01 Dec 2021, 15:59
Reviewer Update
This company is a different level of shocking. How can you register an account and there are someone else's details already entered as yours? When told by customer service that they suspect you running a dual account and tell you to update your details, you cannot delete the wrong details. When you email them and ask for feedback on what they required in terms of documents, no reply!! I'm on around day 5 now and still cannot withdraw my money. This is a different level of shocking service!!!
Betway - South Africa's replyOfficial
01 Dec 2021, 18:00Hi Michael,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply01 Dec 2021, 18:00
Official
Hi Michael,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
mM
mikevantil M's updateReviewer Update
02 Dec 2021, 14:21Ok now on day 6 of sorting out an issue of a wrong identity linked to my phone number they claim.I was promised a call today at 11-30am to make sure everything is in order.No call.I’m still waiting for funds I withdrew at least 6 days ago.They now inform me it’s gonna take another 48 hours just to check some documents they should have sorted on day one.Is the Western Cape Gambling board aware of this shocking service?
mM
mikevantil M's update02 Dec 2021, 14:21
Reviewer Update
Ok now on day 6 of sorting out an issue of a wrong identity linked to my phone number they claim.I was promised a call today at 11-30am to make sure everything is in order.No call.I’m still waiting for funds I withdrew at least 6 days ago.They now inform me it’s gonna take another 48 hours just to check some documents they should have sorted on day one.Is the Western Cape Gambling board aware of this shocking service?
Betway - South Africa's replyOfficial
02 Dec 2021, 16:27Hi Michael,
Thank you for your response.
A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you.
Regards,
Betway Team
Betway - South Africa's reply02 Dec 2021, 16:27
Official
Hi Michael,
Thank you for your response.
A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you.
Regards,
Betway Team