T
Teboho
1 reviews | Active since Jun 2023
08 Jun 2023, 08:02
Service was great, d...
Service was great, did not give the 5th star because I've been waiting for my recharge for a week close now and still waiting.
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Replies (1)0
Replies (1)
Betway - South Africa's replyOfficial
08 Jun 2023, 08:26Hi Teboho,
Thank you for your review - please pardon the inconvenience cause.
As an online business, timeouts do tend to happen from time to time, something we not immune to in full.
The voucher timeout is escalated to our banking team for manual tracking and loading, should we find no success in locating the transaction, do know that the voucher details will be then escalated the service provider for confirmation.
Please trust that your query is prioritized, and feedback will be relayed once received. Queries of such nature tend to be tedious given the exchange of hands (information and feedback relaying) - kindly bear with us.
Your understanding and patience is highly appreciate.
Regards,
Betway Team
Thank you for your review - please pardon the inconvenience cause.
As an online business, timeouts do tend to happen from time to time, something we not immune to in full.
The voucher timeout is escalated to our banking team for manual tracking and loading, should we find no success in locating the transaction, do know that the voucher details will be then escalated the service provider for confirmation.
Please trust that your query is prioritized, and feedback will be relayed once received. Queries of such nature tend to be tedious given the exchange of hands (information and feedback relaying) - kindly bear with us.
Your understanding and patience is highly appreciate.
Regards,
Betway Team
Betway - South Africa's reply08 Jun 2023, 08:26
Official
Hi Teboho,
Thank you for your review - please pardon the inconvenience cause.
As an online business, timeouts do tend to happen from time to time, something we not immune to in full.
The voucher timeout is escalated to our banking team for manual tracking and loading, should we find no success in locating the transaction, do know that the voucher details will be then escalated the service provider for confirmation.
Please trust that your query is prioritized, and feedback will be relayed once received. Queries of such nature tend to be tedious given the exchange of hands (information and feedback relaying) - kindly bear with us.
Your understanding and patience is highly appreciate.
Regards,
Betway Team
Thank you for your review - please pardon the inconvenience cause.
As an online business, timeouts do tend to happen from time to time, something we not immune to in full.
The voucher timeout is escalated to our banking team for manual tracking and loading, should we find no success in locating the transaction, do know that the voucher details will be then escalated the service provider for confirmation.
Please trust that your query is prioritized, and feedback will be relayed once received. Queries of such nature tend to be tedious given the exchange of hands (information and feedback relaying) - kindly bear with us.
Your understanding and patience is highly appreciate.
Regards,
Betway Team