MW
Michael W
1 reviews | Active since Oct 2023
24 Oct 2023, 21:30
Service is not what it should be
I have been struggling to log into my account. I have reported this problem three times over the last three weeks and while the member trying to assist seems confident the problem will be resolved it is never resolved. I won’t mention their names here but is it safe to say that if they cannot sort out my account log in, I wonder what else they will not be able to assist clients with.
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
25 Oct 2023, 08:17 Hi Michael, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply25 Oct 2023, 08:17
Official
Hi Michael, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
MW
Michael W's updateReviewer Update
25 Oct 2023, 08:31Thank you for the prompt response. Please be advised I have only resorted to sharing this because it’s not a question of patience anymore. It’s about taking concerns seriously and following through to ensure queries are dealt with. I have also decided now that since this reply does from Betway does not commit to a defined day by which it will be resolved, that if this is not resolved by the end of the week I will become more vocal on all media platforms. I see I am not the only member that has this issue and that is also a major concern
MW
Michael W's update25 Oct 2023, 08:31
Reviewer Update
Thank you for the prompt response. Please be advised I have only resorted to sharing this because it’s not a question of patience anymore. It’s about taking concerns seriously and following through to ensure queries are dealt with. I have also decided now that since this reply does from Betway does not commit to a defined day by which it will be resolved, that if this is not resolved by the end of the week I will become more vocal on all media platforms. I see I am not the only member that has this issue and that is also a major concern
Betway - South Africa's replyOfficial
25 Oct 2023, 09:29 Hi Michael, Thank you for your review and for your patience in awaiting a follow up from us. Kindly note this reply as confirmation of the resolution of this matter. We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
Betway - South Africa's reply25 Oct 2023, 09:29
Official
Hi Michael, Thank you for your review and for your patience in awaiting a follow up from us. Kindly note this reply as confirmation of the resolution of this matter. We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
MW
Michael W's updateReviewer Update
25 Oct 2023, 10:07Thank you Betway. Happy customer. Issue resolved and I would like to just say that your follow up has changed my outlook completely. Really much appreciated
MW
Michael W's update25 Oct 2023, 10:07
Reviewer Update
Thank you Betway. Happy customer. Issue resolved and I would like to just say that your follow up has changed my outlook completely. Really much appreciated
Betway - South Africa's replyOfficial
25 Oct 2023, 10:19 Hi Michael, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply25 Oct 2023, 10:19
Official
Hi Michael, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team