RG
Rushdi G
1 reviews | Active since Sept 2022
06 Oct 2022, 18:10
Server crashing constantly
Servers constantly crashing.
How is it that you have not sorted out infrastructure to handle large amounts of data traffic.
Its pathetic!
Helpful (0)
Replies (21)0
Replies (21)RG
Rushdi G's updateReviewer Update
06 Oct 2022, 21:19Yep definitely the worst experience.
No banners or updates to inform players the site is having technical difficulties!
You people should give everyone their money back for the time wasted on your poor service!
No banners or updates to inform players the site is having technical difficulties!
You people should give everyone their money back for the time wasted on your poor service!
RG
Rushdi G's update06 Oct 2022, 21:19
Reviewer Update
Yep definitely the worst experience.
No banners or updates to inform players the site is having technical difficulties!
You people should give everyone their money back for the time wasted on your poor service!
No banners or updates to inform players the site is having technical difficulties!
You people should give everyone their money back for the time wasted on your poor service!
RG
Rushdi G's updateReviewer Update
06 Oct 2022, 21:42Betway have a new game its called "Under Maintenance". That's all it ever says!
RG
Rushdi G's update06 Oct 2022, 21:42
Reviewer Update
Betway have a new game its called "Under Maintenance". That's all it ever says!
Betway - South Africa's replyOfficial
07 Oct 2022, 07:07Hi Rushdi,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply07 Oct 2022, 07:07
Official
Hi Rushdi,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
07 Oct 2022, 14:21Hello,
I will give you guys the benefit of the doubt given the current crisis this country is in, but you need to work on your failover systems, which clearly are not effective.
Also I have noticed in delay in payments which I summise is from the outages you have been experiencing due to load shedding.
Please reassure us that you are working on a better failover system!
Thank you
I will give you guys the benefit of the doubt given the current crisis this country is in, but you need to work on your failover systems, which clearly are not effective.
Also I have noticed in delay in payments which I summise is from the outages you have been experiencing due to load shedding.
Please reassure us that you are working on a better failover system!
Thank you
RG
Rushdi G's update07 Oct 2022, 14:21
Reviewer Update
Hello,
I will give you guys the benefit of the doubt given the current crisis this country is in, but you need to work on your failover systems, which clearly are not effective.
Also I have noticed in delay in payments which I summise is from the outages you have been experiencing due to load shedding.
Please reassure us that you are working on a better failover system!
Thank you
I will give you guys the benefit of the doubt given the current crisis this country is in, but you need to work on your failover systems, which clearly are not effective.
Also I have noticed in delay in payments which I summise is from the outages you have been experiencing due to load shedding.
Please reassure us that you are working on a better failover system!
Thank you
Betway - South Africa's replyOfficial
07 Oct 2022, 15:26Hi Rushdi,
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply07 Oct 2022, 15:26
Official
Hi Rushdi,
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
08 Oct 2022, 16:02Sorry but twice in one week and today there no load shedding....ABSOLUTELY PATHETIC!!!!
RG
Rushdi G's update08 Oct 2022, 16:02
Reviewer Update
Sorry but twice in one week and today there no load shedding....ABSOLUTELY PATHETIC!!!!
Betway - South Africa's replyOfficial
08 Oct 2022, 18:49Hi Rushdi,
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Betway - South Africa's reply08 Oct 2022, 18:49
Official
Hi Rushdi,
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
10 Oct 2022, 09:25And why is there a delay in payment approval? I have submitted a withdrawal more than 12 hours ago and still not approved!
RG
Rushdi G's update10 Oct 2022, 09:25
Reviewer Update
And why is there a delay in payment approval? I have submitted a withdrawal more than 12 hours ago and still not approved!
Betway - South Africa's replyOfficial
10 Oct 2022, 18:31Hi Rushdi,
EFT Withdrawals have a processing SLA of 24 hours.
Please allow the full-time abovementioned time to play out.
Regards,
Betway Team
EFT Withdrawals have a processing SLA of 24 hours.
Please allow the full-time abovementioned time to play out.
Regards,
Betway Team
Betway - South Africa's reply10 Oct 2022, 18:31
Official
Hi Rushdi,
EFT Withdrawals have a processing SLA of 24 hours.
Please allow the full-time abovementioned time to play out.
Regards,
Betway Team
EFT Withdrawals have a processing SLA of 24 hours.
Please allow the full-time abovementioned time to play out.
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
11 Oct 2022, 12:19Is it even worth complaining about the servers always crashing!? I am at the point where its like, what's the point in complaining. There is no load shedding, so now whats the excuse for servers crashing? Yes you an online business, but surely your uptime needs to exceed 98%, imagine other reputable companies constantly crashing? Can you please get this sorted out?
RG
Rushdi G's update11 Oct 2022, 12:19
Reviewer Update
Is it even worth complaining about the servers always crashing!? I am at the point where its like, what's the point in complaining. There is no load shedding, so now whats the excuse for servers crashing? Yes you an online business, but surely your uptime needs to exceed 98%, imagine other reputable companies constantly crashing? Can you please get this sorted out?
Betway - South Africa's replyOfficial
11 Oct 2022, 13:53Hi Rushdi,
We are working on improving our systems so as to give you an even better experience.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Regards,
We are working on improving our systems so as to give you an even better experience.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Regards,
Betway Team
Betway - South Africa's reply11 Oct 2022, 13:53
Official
Hi Rushdi,
We are working on improving our systems so as to give you an even better experience.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Regards,
We are working on improving our systems so as to give you an even better experience.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
12 Oct 2022, 17:2224 hours and I don't have my winnings of yesterday....Would love to hear the pathetic excuse from you *********** team!!!!
RG
Rushdi G's update12 Oct 2022, 17:22
Reviewer Update
24 hours and I don't have my winnings of yesterday....Would love to hear the pathetic excuse from you *********** team!!!!
RG
Rushdi G's updateReviewer Update
12 Oct 2022, 19:1124 hours later and no payment....R250 might not be a lot to you guys but it shows how you neglect your clients and players!
RG
Rushdi G's update12 Oct 2022, 19:11
Reviewer Update
24 hours later and no payment....R250 might not be a lot to you guys but it shows how you neglect your clients and players!
RG
Rushdi G's updateReviewer Update
12 Oct 2022, 19:3925 hours later and still nothing! do you want me to take a screenshot of the withdrawal because your team are clearly ***********
RG
Rushdi G's update12 Oct 2022, 19:39
Reviewer Update
25 hours later and still nothing! do you want me to take a screenshot of the withdrawal because your team are clearly ***********
RG
Rushdi G's updateReviewer Update
12 Oct 2022, 20:35Now 28 hours later and still no payment!
RG
Rushdi G's update12 Oct 2022, 20:35
Reviewer Update
Now 28 hours later and still no payment!
RG
Rushdi G's updateReviewer Update
13 Oct 2022, 22:40It has not been more than 48 hours and still no payment. Betway's strategy is that you spend your money before they pay you out... They blaming their system which was never a problem before!
RG
Rushdi G's update13 Oct 2022, 22:40
Reviewer Update
It has not been more than 48 hours and still no payment. Betway's strategy is that you spend your money before they pay you out... They blaming their system which was never a problem before!
RG
Rushdi G's updateReviewer Update
13 Oct 2022, 23:19I have requested another pay out lets see how long they keep me waiting because I have learned...you complain about they pathetic infrastructure they torture you the player...I would not recommend this site...I just want my money!
RG
Rushdi G's update13 Oct 2022, 23:19
Reviewer Update
I have requested another pay out lets see how long they keep me waiting because I have learned...you complain about they pathetic infrastructure they torture you the player...I would not recommend this site...I just want my money!
RG
Rushdi G's updateReviewer Update
14 Oct 2022, 09:38I would like to say thank you for getting my payments resolved, both received this morning!
RG
Rushdi G's update14 Oct 2022, 09:38
Reviewer Update
I would like to say thank you for getting my payments resolved, both received this morning!
Betway - South Africa's replyOfficial
14 Oct 2022, 09:41Hi Rushdi,
Thank you for confirming that these have been received.
Regards,
Thank you for confirming that these have been received.
Regards,
Betway Team
Betway - South Africa's reply14 Oct 2022, 09:41
Official
Hi Rushdi,
Thank you for confirming that these have been received.
Regards,
Thank you for confirming that these have been received.
Regards,
Betway Team
RG
Rushdi G's updateReviewer Update
14 Oct 2022, 14:15I would also like to applaud the Betway team to getting their payment portal back to its efficient best. I was pleasantly surprised which I should not be because they have always delivered in the past. That being said it seems things efficient again and barring human error, I am a happy customer.
RG
Rushdi G's update14 Oct 2022, 14:15
Reviewer Update
I would also like to applaud the Betway team to getting their payment portal back to its efficient best. I was pleasantly surprised which I should not be because they have always delivered in the past. That being said it seems things efficient again and barring human error, I am a happy customer.
Betway - South Africa's replyOfficial
17 Oct 2022, 12:07Hi Rushdi,
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply17 Oct 2022, 12:07
Official
Hi Rushdi,
Thank you for your review.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team