Hellopeter
Share Your Experience
DA
David A

1 reviews | Active since Jan 2026

05 Jan 2026, 19:53

Sad day!!!

So sad to be writing this - I have been a loyal Betway client since its inception and have unfortunately been massively let down this year. Betway only seem to care about the marketing of the Springboks and the SA t20 Cricket to care about their loyal clients. Over the last year, the service received from Betway has been nothing short of embarrassing - I was fortunate enough to be allocated a relationship manager, whom always went above and beyond to see to my needs until this year. Through no fault of his own, as I’m sure his hands were tied from upper management - the bonuses stopped, the yearly gifts were non existent and just the general feeling that you were looked after disapated. There was no longer a relationship and I was forced to go through the channels of phone and chat queues, which I would rather not comment on. I eventually decided to close my account through pure frustration and not even a phone call was made to see why and what the issue was….i will gladly spend my well earned money at a competitor that cares about their clients. Good riddance

0
Replies (5)
Betway - South Africa
Betway - South Africa's reply06 Jan 2026, 07:59
Official
 Hi David,

Thank you for taking the time to share your feedback and for your loyalty to Betway over the years. 

We are truly sorry to hear about the frustration and disappointment you’ve experienced, as this is never the impression we want to leave with our valued customers.

We would like to clarify that certain benefits, including bonuses, have been placed on hold while we work on preparing new offers and enhanced bonus programs for the new year. We understand how this change may have impacted your experience and sincerely appreciate your patience as these updates are finalised.

We also regret that you no longer felt supported through a dedicated relationship and that your interactions with our service channels did not meet your expectations. This is important feedback for us, and we take it seriously.

One of our team members will be in contact with you today to address your concerns directly and to follow up on the status of your account. This will give us the opportunity to better understand your experience and ensure your feedback is escalated accordingly.

Thank you again for raising this with us. Your comments are invaluable as we continue to improve our service and customer experience.

Regards,
The Betway Team
DA
David A's update08 Jan 2026, 15:52
Reviewer Update
Still waiting for a call after 4 days - what a joke!
Betway - South Africa
Betway - South Africa's reply12 Jan 2026, 14:36
Official
Hi David,

Thank you for taking the time to speak with us earlier today. We value the opportunity to discuss your concerns and appreciate you sharing your feedback with us.

We will review the matters raised and consider the best way to address them. Please be assured that we will follow up with you as soon as we have an update.

Should you require any additional assistance in the meantime, please do not hesitate to reach out.

Regards, 
The Betway Team

DA
David A's update14 Jan 2026, 06:14
Reviewer Update
Any feedback or update yet?
Betway - South Africa
Betway - South Africa's reply14 Jan 2026, 16:39
Official
Hi David,   
Thank you for your patience while we worked to address your concerns with the relevant team. We truly appreciate the time you allowed us to bring your concerns to the team.

Your feedback is important to us, and we’re committed to ensuring you have the best possible experience. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.   
 
Regards,  Betway Team