BZ
Bandile Z
1 reviews | Active since Apr 2016
29 Nov 2024, 07:28
Roulette not paying winnings
On Thursday 28 November 2024 I was playing on roulette, Total bet on the spin was R360, bet on number 20 was R28. The ball landed on number 20, but I did not get my winnings, I reported and was told to wait for 24 hours for feedback.
While waiting for feedback, I played again same game on 29 November 2024 and total bet was R60, bet on number 34 specifically was R4, the ball landed on number 34 but again I did not get my winnings. I reported and I'm told to wait 24 hours again, now this is very frustrating as there is no delay like this to take our money when we lose
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Replies (8)0
Replies (8)BZ
Bandile Z's updateReviewer Update
29 Nov 2024, 08:06the beltway roulette Systeme did not record both these numbers 20 and 34 however when this happened on 34 which was the second time i quickly took a screenshot.
betway agents are telling me that there is no proof that the ball landed on the number in question. If your system did not record the number in question meaning it was simple robbing us how am i supposed to prove without that record
betway agents are telling me that there is no proof that the ball landed on the number in question. If your system did not record the number in question meaning it was simple robbing us how am i supposed to prove without that record
BZ
Bandile Z's update29 Nov 2024, 08:06
Reviewer Update
the beltway roulette Systeme did not record both these numbers 20 and 34 however when this happened on 34 which was the second time i quickly took a screenshot.
betway agents are telling me that there is no proof that the ball landed on the number in question. If your system did not record the number in question meaning it was simple robbing us how am i supposed to prove without that record
betway agents are telling me that there is no proof that the ball landed on the number in question. If your system did not record the number in question meaning it was simple robbing us how am i supposed to prove without that record
Betway - South Africa's replyOfficial
29 Nov 2024, 08:35Hi Bandile,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply29 Nov 2024, 08:35
Official
Hi Bandile,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
29 Nov 2024, 15:00Hi Bandile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
As discussed on call, we have escalated the matter to our service provider and once feedback is received, we will be in contact with you.
As discussed on call, we have escalated the matter to our service provider and once feedback is received, we will be in contact with you.
Your understanding and patience are very much valued and appreciated.
Regards,
Betway Team
Betway - South Africa's reply29 Nov 2024, 15:00
Official
Hi Bandile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
As discussed on call, we have escalated the matter to our service provider and once feedback is received, we will be in contact with you.
As discussed on call, we have escalated the matter to our service provider and once feedback is received, we will be in contact with you.
Your understanding and patience are very much valued and appreciated.
Regards,
Betway Team
BZ
Bandile Z's updateReviewer Update
05 Dec 2024, 14:42Hi Betway,
There has been no feedback from this issue, after the call I was advised that you received my screenshots and you understand the issue, the service provider will be contacted, and you will give feedback.
you simple seem like you do not care while you in a very sensitive business of gambling, you just do not pay my winnings and simple do not give explanation why.
There has been no feedback from this issue, after the call I was advised that you received my screenshots and you understand the issue, the service provider will be contacted, and you will give feedback.
you simple seem like you do not care while you in a very sensitive business of gambling, you just do not pay my winnings and simple do not give explanation why.
BZ
Bandile Z's update05 Dec 2024, 14:42
Reviewer Update
Hi Betway,
There has been no feedback from this issue, after the call I was advised that you received my screenshots and you understand the issue, the service provider will be contacted, and you will give feedback.
you simple seem like you do not care while you in a very sensitive business of gambling, you just do not pay my winnings and simple do not give explanation why.
There has been no feedback from this issue, after the call I was advised that you received my screenshots and you understand the issue, the service provider will be contacted, and you will give feedback.
you simple seem like you do not care while you in a very sensitive business of gambling, you just do not pay my winnings and simple do not give explanation why.
BZ
Bandile Z's updateReviewer Update
05 Dec 2024, 14:47Betway just pay my winnings
BZ
Bandile Z's update05 Dec 2024, 14:47
Reviewer Update
Betway just pay my winnings
Betway - South Africa's replyOfficial
05 Dec 2024, 15:00Hi Bandile,
Thank you for taking our call.
Thank you for taking our call.
Your understanding and patience are very much valued and appreciated.
We will be in contact with you.
Regards,
Betway Team
We will be in contact with you.
Regards,
Betway Team
Betway - South Africa's reply05 Dec 2024, 15:00
Official
Hi Bandile,
Thank you for taking our call.
Thank you for taking our call.
Your understanding and patience are very much valued and appreciated.
We will be in contact with you.
Regards,
Betway Team
We will be in contact with you.
Regards,
Betway Team
BZ
Bandile Z's updateReviewer Update
09 Dec 2024, 14:08Hi Betway,
At this point the service you are giving me is very poor, when are you paying my winnings.
you guys keep telling me to wait for feedback, this report was for the 5th today it's the 12th and still no feedback.
are you guys refusing to pay me?
At this point the service you are giving me is very poor, when are you paying my winnings.
you guys keep telling me to wait for feedback, this report was for the 5th today it's the 12th and still no feedback.
are you guys refusing to pay me?
BZ
Bandile Z's update09 Dec 2024, 14:08
Reviewer Update
Hi Betway,
At this point the service you are giving me is very poor, when are you paying my winnings.
you guys keep telling me to wait for feedback, this report was for the 5th today it's the 12th and still no feedback.
are you guys refusing to pay me?
At this point the service you are giving me is very poor, when are you paying my winnings.
you guys keep telling me to wait for feedback, this report was for the 5th today it's the 12th and still no feedback.
are you guys refusing to pay me?
Betway - South Africa's replyOfficial
10 Dec 2024, 06:52Hi Bandile,
Our team will follow up on this for you and provide feedback. We will be in contact with you.
Regards,
Betway Team
Our team will follow up on this for you and provide feedback. We will be in contact with you.
Regards,
Betway Team
Betway - South Africa's reply10 Dec 2024, 06:52
Official
Hi Bandile,
Our team will follow up on this for you and provide feedback. We will be in contact with you.
Regards,
Betway Team
Our team will follow up on this for you and provide feedback. We will be in contact with you.
Regards,
Betway Team