MJ
Monique J
1 reviews | Active since Dec 2025
11 Dec 2025, 10:51
Resend of voucher pins
My name is Monique Van Jonkers and I played betway slots,after my winnings I withdraw R400 on the 5th December and withdraw a R200 on the 8th December. My notifications in my inbox dissapeared all of sudden and my voucher pins for betway cash-collect was lost. Been trying all the help lines and support channels they provide to get them to resend my pins,no joy at all,they simply don't care.Im very upset and don't think I will use their online betting app again. I won my money fair and square,don't think I deserve this treatment,and their live chat on the account is hopeless.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
11 Dec 2025, 15:23Hi Monique,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply11 Dec 2025, 15:23
Official
Hi Monique,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
11 Dec 2025, 15:30Hi Monique,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Betway Team
Betway - South Africa's reply11 Dec 2025, 15:30
Official
Hi Monique,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.
Your response will be greatly appreciated.
Regards,
Betway Team
Betway - South Africa's replyOfficial
12 Dec 2025, 11:14Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply12 Dec 2025, 11:14
Official
Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
MJ
Monique J's updateReviewer Update
12 Dec 2025, 14:00Dear Betway -SA
Thank you for giving me the assistance that I needed and refunding my mone.i do suggest that you brush up on your to your customers from the live chat on the app to emailing,it would make relationships between us as customers and you as a business much more pleasurable.
Thank you again,much appreciated
Regards
Monique Van Jonkers
Thank you for giving me the assistance that I needed and refunding my mone.i do suggest that you brush up on your to your customers from the live chat on the app to emailing,it would make relationships between us as customers and you as a business much more pleasurable.
Thank you again,much appreciated
Regards
Monique Van Jonkers
MJ
Monique J's update12 Dec 2025, 14:00
Reviewer Update
Dear Betway -SA
Thank you for giving me the assistance that I needed and refunding my mone.i do suggest that you brush up on your to your customers from the live chat on the app to emailing,it would make relationships between us as customers and you as a business much more pleasurable.
Thank you again,much appreciated
Regards
Monique Van Jonkers
Thank you for giving me the assistance that I needed and refunding my mone.i do suggest that you brush up on your to your customers from the live chat on the app to emailing,it would make relationships between us as customers and you as a business much more pleasurable.
Thank you again,much appreciated
Regards
Monique Van Jonkers
Betway - South Africa's replyOfficial
12 Dec 2025, 14:47Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply12 Dec 2025, 14:47
Official
Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's replyOfficial
15 Dec 2025, 11:41 Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply15 Dec 2025, 11:41
Official
Hi Monique,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you so much for sharing your suggestions. We truly appreciate your input and have taken note of it.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team