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Menard M

1 reviews | Active since Mar 2026

18 Mar 2026, 01:19

Request for Assistance Regarding Account Withdrawal Issue

Dear Sir/Madam,

I am writing to express my concern and disappointment regarding an issue I have been experiencing with my account, and I kindly request your assistance in resolving it.

On 6 February, I successfully made a withdrawal of R1000 in the afternoon. However, when I attempted a second withdrawal of R600 shortly thereafter, the transaction was not processed. Instead, the amount was reversed back into my account. I made several additional attempts to withdraw the funds, but each time the transactions were reversed.

In an effort to resolve this matter, I attempted to use the chat support service multiple times. Unfortunately, whenever I was transferred to a human agent, the chat would freeze and no assistance was provided. I then contacted customer care via telephone. After a prolonged wait, I spoke with an agent who informed me that my account was under review but did not provide any further explanation.

I made a subsequent call and spoke with another agent who offered a partial explanation. However, I was still not provided with clarity regarding the duration of the review process, which remains my primary concern.

Since then, I have continued using the available R600 for betting while awaiting feedback on the status of my account. My balance has now grown to over R10,000; however, I am still unable to make any withdrawals due to the ongoing account restriction.

I kindly request your urgent assistance in reviewing my account and lifting the restriction so that I may access my funds and continue using the platform without further inconvenience.

Thank you for your time and attention to this matter. I look forward to your prompt response.

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply18 Mar 2026, 07:42
Official
Hi Menard, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
MM
Menard M's update18 Mar 2026, 13:25
Reviewer Update
How long must I wait because already it’s over a month and no one seems to shade light on this matter

Thank you
Betway - South Africa
Betway - South Africa's reply18 Mar 2026, 16:50
Official
 Hi  Menard,    Thank you for your review and for your patience in awaiting a follow-up from us.    We have communicated with you privately on this platform, providing feedback regarding your query.    Regards,  Betway Team  
MM
Menard M's update19 Mar 2026, 12:16
Reviewer Update
Good afternoon

I come again here with great disappointment,instead of helping me out with my issue you guys have actually kicked me out of my account. It says access denied,like seriously???
If you don’t want to give me my winnings at least refund me the money that I recharged with otherwise this is daylight *******!!!

Very disappointed…
MM
Menard M's update19 Mar 2026, 13:01
Reviewer Update
Received an email saying my account has been terminated with no solid reason. This is not fair at all,you guys are ****ming people,you can’t just terminate my account without valid reason. I used my money to bet now you’re telling me I can’t access it…
Betway - South Africa
Betway - South Africa's reply19 Mar 2026, 16:23
Official
 Hi  Menard,    Thank you for your patience in awaiting a follow-up from us.    We have communicated with you privately on this platform, providing feedback regarding your query.    Regards,  Betway Team  
MM
Menard M's update19 Mar 2026, 17:21
Reviewer Update
Guys I never did anything ******* to deserve this,please give me my winnings or the money I deposited period,r*bbing off the poor isn’t business….
Betway - South Africa
Betway - South Africa's reply20 Mar 2026, 07:51
Official
Hi Menard,
 Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.   One of our consultants will contact you today between 09h00 and 17h00 to assist you further.   If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.   Regards, Betway Team 
MM
Menard M's update21 Mar 2026, 01:55
Reviewer Update
I never received any call or email to why they terminated my account,I need a valid reason for putting my account under review and tell me if that is punishable by termination of my account that is highly active
Betway - South Africa
Betway - South Africa's reply23 Mar 2026, 09:26
Official
Hi Menard,   
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you.   
 
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.   
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.   
 
Regards,  Betway Team