MM
Mahlatse M

1 reviews | Active since Jan 2019

16 Jan 2026, 17:32

Repeated System Failures on Betway Aviator – Bet Placement Blocked

I am formally complaining about repeated system failures on Betway’s Aviator game. On 15/01/2026 at 13:47, I tried to place a bet on a round I would have won, but the system did not allow it. Before this round, I had no connectivity issues, and I could access the platform normally. This appears to be a system-specific failure, not a network problem.

This is not the first occurrence. I previously reported similar incidents and even escalated to HelloPeter, where Betway suggested it might have been a network issue, without providing any evidence or logs. I am requesting a proper investigation, a written explanation, and details of measures to prevent this in future. Since customer support has failed to resolve this, I am escalating publicly for accountability and transparency.

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Replies (1)
Betway - South Africa
Betway - South Africa's reply19 Jan 2026, 08:09
Official
Hi Mahlatse, 
  
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.  
  
One of our team members will follow up with you soon to address your concerns. 
  
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  
  
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  
  
Regards,  
Betway Team