Refuse to assist in gaining access to my own account

I tried to register on the site for the first time ever on 15 November 2025. The site claimed my ID number had already been used, but it was linked to a cell no I didn't recognise. I managed to change the cell number and the password, but still got alerts that my logins were incorrect.

I called that Monday to be told my account was blocked, and it would be unblocked by Wed. Nothing happened. I tried to call again, calls didn't go through. I tried their support line on Instagram, they took DAYS to respond and until now I am still waiting. I finally got hold of someone via the live chat and now they say that I have multiple accounts registered from the same device - which is impossible, I have only ever tried to register one account. If this has happened, it can only be because of their multiple different websites and an app. They refuse to be of any assistance and have told me that "nothing can be done"