1 reviews | Active since Nov 2025

08 Nov 2025, 20:44

Refusal for assistance and Refund

Item: Betway - South Africa
Rating: 1
Author: Mercy M

While still wagering betway blocks our accounts and keeps on telling us accounts are under review now it's been 3 weeks, I've been calling everyday and texting them on their official page on social media they with no respond or any feedback. Since they don't wanna review and unblock out accounts they should bring back our money. Their customer service is very very bad with no sense of emergency.

Helpful (0)

Replies (4)

Betway - South Africa's replyOfficial

10 Nov 2025, 06:33

Hi Mercy,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply10 Nov 2025, 06:33

Official

Hi Mercy,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Mercy M's updateReviewer Update

10 Nov 2025, 10:30

Since the 17th of October you have been saying the same thing of investigating and when I call you don't answer nor reply my messages on your page. You're service is bad. It means the end of this week it will be 30 days without giving any feedback or refund.

Mercy M's update10 Nov 2025, 10:30

Reviewer Update

Betway - South Africa's replyOfficial

11 Nov 2025, 10:18

Hi Mercy,

Thank you for your review and for taking our call, we appreciate your patience with us.

As soon as we have feedback, we will contact you and provide you with relevant details.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,

Betway Team

Betway - South Africa's reply11 Nov 2025, 10:18

Official

Hi Mercy,

Thank you for your review and for taking our call, we appreciate your patience with us.

As soon as we have feedback, we will contact you and provide you with relevant details.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,

Betway Team

Betway - South Africa's replyOfficial

11 Nov 2025, 12:02

Hi Mercy,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,

Betway Team

Betway - South Africa's reply11 Nov 2025, 12:02

Official

Hi Mercy,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,

Betway Team