PM
Promise M
1 reviews | Active since Nov 2025
01 Nov 2025, 11:33
Refusal for assistance and refund
Betway has locked me out of my account while I was trying to wager and now they don't assist me, when I call they don't answer on Facebook they say I must wait 48 hours after waiting they ignore me. My account is locked with R3600 and they don't want to assist me even though I have submitted every proof they needed. Their customer service is so poor!!!
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
03 Nov 2025, 05:57 Hi Promise, Thank you for your review. We appreciate the time you took to raise this matter.
Please note that your Betway account is currently under standard review and at this time we do not have any information to offer. Reviews may take some time and we ask to please afford us the required time for this to be concluded. As soon as updated information pertaining to your account is available, this will be provided to you. Please allow us some time to review this and provide feedback. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Please note that your Betway account is currently under standard review and at this time we do not have any information to offer. Reviews may take some time and we ask to please afford us the required time for this to be concluded. As soon as updated information pertaining to your account is available, this will be provided to you. Please allow us some time to review this and provide feedback. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply03 Nov 2025, 05:57
Official
Hi Promise, Thank you for your review. We appreciate the time you took to raise this matter.
Please note that your Betway account is currently under standard review and at this time we do not have any information to offer. Reviews may take some time and we ask to please afford us the required time for this to be concluded. As soon as updated information pertaining to your account is available, this will be provided to you. Please allow us some time to review this and provide feedback. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Please note that your Betway account is currently under standard review and at this time we do not have any information to offer. Reviews may take some time and we ask to please afford us the required time for this to be concluded. As soon as updated information pertaining to your account is available, this will be provided to you. Please allow us some time to review this and provide feedback. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
PM
Promise M's updateReviewer Update
03 Nov 2025, 08:15 It's now being over 3 weeks saying the same thing ! Last time you promised me that feedback will be given to me after 48 hours yet you didn't ! My money is stuck there and clearly have no intention of resolving this !!
PM
Promise M's update03 Nov 2025, 08:15
Reviewer Update
It's now being over 3 weeks saying the same thing ! Last time you promised me that feedback will be given to me after 48 hours yet you didn't ! My money is stuck there and clearly have no intention of resolving this !!
Betway - South Africa's replyOfficial
03 Nov 2025, 12:54 Hi Promise, Thank you for your review. We appreciate the time you took to raise this matter.
We do apologise for the delay on feedback. We have contacted the relevant team and have requested feedback from them regarding the standard review on your account.
Please allow us more time to have the matter resolved for you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
We do apologise for the delay on feedback. We have contacted the relevant team and have requested feedback from them regarding the standard review on your account.
Please allow us more time to have the matter resolved for you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply03 Nov 2025, 12:54
Official
Hi Promise, Thank you for your review. We appreciate the time you took to raise this matter.
We do apologise for the delay on feedback. We have contacted the relevant team and have requested feedback from them regarding the standard review on your account.
Please allow us more time to have the matter resolved for you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
We do apologise for the delay on feedback. We have contacted the relevant team and have requested feedback from them regarding the standard review on your account.
Please allow us more time to have the matter resolved for you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
PM
Promise M's updateReviewer Update
04 Nov 2025, 08:37Since you have decided to terminate my services please refund the R3600 I had in my account as those were my deposits and I was still playing when you decided to lock me out !!!
PM
Promise M's update04 Nov 2025, 08:37
Reviewer Update
Since you have decided to terminate my services please refund the R3600 I had in my account as those were my deposits and I was still playing when you decided to lock me out !!!
Betway - South Africa's replyOfficial
04 Nov 2025, 11:03 Hi Promise,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply04 Nov 2025, 11:03
Official
Hi Promise,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team