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KM
Khanyi M

1 reviews | Active since Mar 2021

14 Jul 2023, 05:46

Refund Not Paid

I spoke to Albert(Betway Agent) on the 12th of July regarding a refund for a game that never paid, he said the funds will reflect within 24hrs. No refund has reflected in my account I've also had no feedback from the company.

BELOW IS THE CONVERSATION:

Unfortunately i will have to ask you to allow 24 hours to get feedback because we need to get feedback from the service provider themselves and to ask what happened

[7/12/2023, 4:51:48 PM] from: KHANYI :: Will you contact me after 24hrs? [7/12/2023, 4:52:31 PM] from: KHANYI :: Within 24hrs

[7/12/2023, 4:52:50 PM] from: Albert :: yes that is correct or you will see the funds on the account :) With in 24 not after :)

[7/12/2023, 4:53:07 PM] from: KHANYI :: Thank you Albert

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply14 Jul 2023, 09:28
Official
Hi  Khanyi 
 
Thank you for your review. 
 
A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. 

Thank you for your patience and for allowing us the opportunity to resolve this for you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply14 Jul 2023, 10:52
Official
Hi Khanyi,

One of our service recovery consultants tried reaching out to you via call to no avail. 

We viewed the escalated casino payout query, and have rep**** to you via email.

Please check your primary inbox or spam folder within your Gmail account. 

Regards,
Betway Team
KM
Khanyi M's update14 Jul 2023, 13:49
Reviewer Update
Thank you so much for your prompt response and the detailed information, looking forward to enjoying the games.
Betway - South Africa
Betway - South Africa's reply14 Jul 2023, 14:04
Official
Hi Khanyi, 

Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team