Hellopeter
Share Your Experience
NM
Nhlanhla M

1 reviews | Active since Dec 2021

09 May 2023, 17:18

Refund

My Betway account was blocked and I cannot log in to try my luck noh withdraw my funds.

I made a deposit into my betway account, and after trying to withdraw my deposit I was told that my account was blocked had to submit supporting documents, I have made several long calls and have sent numerous emails regarding my money and account but a month later I am still not assisted.

I cannot be dealing with the same issue regarding my money for over a month speaking to different agents every time but still getting nowhere. I want my money!!.

0
Replies (14)
Betway - South Africa
Betway - South Africa's reply10 May 2023, 06:59
Official
Hi Nhlanhla,

Thank you for your review and for your patience in awaiting a follow up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,
Betway Team
 
NM
Nhlanhla M's update20 May 2023, 16:11
Reviewer Update
Hi,

10 days later and I am still waiting.

Regards
Betway - South Africa
Betway - South Africa's reply22 May 2023, 15:44
Official
Hi Nhlanhla,

Lethena from the Betway Care Department here. 

Please forgive the oversight, this squarely lies on me - I've personally followed-up with our player security team. 

Kindly allow time for me to properly work this one for you and have it resolved. 

Regards,
Betway Team 
NM
Nhlanhla M's update26 May 2023, 16:31
Reviewer Update
Good day Lethena,

Kindly note that we have sent an email as requested above from the registered email address.

Regards
Nhlanhla
Betway - South Africa
Betway - South Africa's reply29 May 2023, 08:54
Official
Hi Nhlanhla,

Thank you for the confirmation. 

Our player security team is vetting the affidavit confirming ownership and use of the said-mentioned number. 

Once the green light is passed and reinstatement of the account is done, I'll personally reach out on the next step to take. 

Regards,
Betway Team
NM
Nhlanhla M's update07 Jun 2023, 15:20
Reviewer Update
Hi Lethena ,

I am still waiting leader

Regards
Betway - South Africa
Betway - South Africa's reply07 Jun 2023, 15:25
Official
Hi Nhlanhla,

Please excuse the none communication. 

Our team is in the process of manually paying out the balance in your Betway account. 

Processing is scheduled to happen between today and tomorrow - kindly allow formal communication from our team. 

Regards,
Betway Team
NM
Nhlanhla M's update15 Jun 2023, 05:19
Reviewer Update
Hi guys,

today is the 15th and we’ve not received any communication from you.
NM
Nhlanhla M's update05 Jul 2023, 11:44
Reviewer Update
Hi,

Your 10 workings days ended on the 30th of June ,today is the 4th of July and till this day I have not heard from you guys regarding my money.

I am upto to my eyes now and I feel that i’ve given you guys enough time to sort this mess out,July marks the 2nd month since this was escalated on this platform and I’ve been dealing with ur agents since March 2023.

This is unacceptable by all standards,if I this is still not resolved and my 10k withdrawal not processed and completed by the end of Business Friday the 7th of July 2023..I will take this matter to the SA gambling board

Regards
Betway - South Africa
Betway - South Africa's reply12 Jul 2023, 11:56
Official
Hi Nhlanhla, 

Thank you for your review and patience in awaiting a follow up from us. 

Kindly note that we are awaiting confirmation of this payment in order for us to confirm the resolution to this matter.  

We would like to extend our apology to you for the delay and any inconvenience caused by this. 
 
Regards, 
Betway Team
NM
Nhlanhla M's update15 Jul 2023, 14:34
Reviewer Update
Hi

you guys have been saying that for the past 5 months and nothing is happening, can someone tell me why I am still seeing the *** when trying to login?.

I have explained on numerous occasions that I do not know this number and it started appearing on my profile after you guys blocked my account,this is not my number!!..

The number we registered the Betway account with is ***, this is our number and it has never changed.This was also explained to Lethena and we even sent you guys an affidavit confirm this.

How is it that after so long and so much time we spent talking to you about this we are still having the same issues we had since March?
Betway - South Africa
Betway - South Africa's reply18 Jul 2023, 16:00
Official
Hi Nonhlanhla,

Apologies for the oversight. 

Our team will have the account unlocked and the number reinstated. 

Please allow till tomorrow morning for the lock to be uplifted.

Regards,
Betway Team
NM
Nhlanhla M's update23 Jul 2023, 10:26
Reviewer Update
Hi ,

Today is the 23rd and you guys requested until the 19th for this issue to be resolved. I am not surprised because this has been happening for months and till this day you guys fail to re-instate my number the same number that your team changed while my account was blocked.

My account has a balance of R10 000 and this is my formal instruction to you to deposit my money to my account .Capitec Savings :***. You already have my name and surname .

I want my money!!!
Betway - South Africa
Betway - South Africa's reply01 Aug 2023, 10:34
Official
Hi Nhlanhla, 

Thank you for your review and patience in awaiting a follow up from us. 

We would like to apologize for the delay regarding this matter, please note that we are still awaiting the confirmation of the account unlock. 

Once we have this feedback we will give you this update. 

Regards, 
Betway Team