Red Rocket Stage Timeouts

I recently had stage Time out issues with Red Rocket and I posted a review on here. betway SA reached out to me and told that I need evidence to support my claim which is understandable. I was further told that “stage timouts” are to be refunded. I was then asked to kindly remove my review which i agreed on thinking this issue had been resolved and that They would send me a Link or email to contact if i have any other issues however i still haven’t gotten anything . Today i tried playing the game again and I experienced a Whole bunch of stage Timeouts and I have still not been refunded for any of them.

I don’t know if this is how Betway SA operates but I am highly disappointed and beyond tired of this.