JM
Jane M
1 reviews | Active since Oct 2019
09 Jul 2020, 11:33
Reboost - A lie
Betway has promised to give a percent of money lost as a reboost. I lost a lot of money these past 3 weeks I haven't won and they haven't even given me a reboost. Walter only now tells me it's at the discretion of the marketing team to give a reboost. This was not stated. I've lost so much money. So saddening
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
09 Jul 2020, 11:40 Hi Jane, We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply09 Jul 2020, 11:40
Official
Hi Jane, We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
09 Jul 2020, 11:58 Hi Jane, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. Regards, Betway Team
Betway - South Africa's reply09 Jul 2020, 11:58
Official
Hi Jane, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. Regards, Betway Team
JM
Jane M's updateReviewer Update
09 Jul 2020, 11:58Thank you so much for getting back to me. I did speak to one of the managers and I am realy happy of the outcome. I was starting to get discouraged but I'm excited that Betway got back to me and the issue was resolved. Thank yiu
JM
Jane M's update09 Jul 2020, 11:58
Reviewer Update
Thank you so much for getting back to me. I did speak to one of the managers and I am realy happy of the outcome. I was starting to get discouraged but I'm excited that Betway got back to me and the issue was resolved. Thank yiu
JM
Jane M's updateReviewer Update
10 Jul 2020, 02:37After being reboosted with a R200 it went back to sender. I guess that's what is happening right now, all the moneys won are being taken back as I have not won for the past weeks - The lightning dice does not get won anymore. I lost much money and feeling so discouraged, I'm thinking you are taking back all the money I ever won, so saddening and discouraging to watch. Guess i took a risk then got served with "the casino always wins" strategy as I am now betting and lossing. So discouraging.
Lightning dice is only game i play but i will wait for a few weeks again until i am feeling much. I am disappointed and highly angry with myself. I should not have played :-( so upset.
Lightning dice is only game i play but i will wait for a few weeks again until i am feeling much. I am disappointed and highly angry with myself. I should not have played :-( so upset.
JM
Jane M's update10 Jul 2020, 02:37
Reviewer Update
After being reboosted with a R200 it went back to sender. I guess that's what is happening right now, all the moneys won are being taken back as I have not won for the past weeks - The lightning dice does not get won anymore. I lost much money and feeling so discouraged, I'm thinking you are taking back all the money I ever won, so saddening and discouraging to watch. Guess i took a risk then got served with "the casino always wins" strategy as I am now betting and lossing. So discouraging.
Lightning dice is only game i play but i will wait for a few weeks again until i am feeling much. I am disappointed and highly angry with myself. I should not have played :-( so upset.
Lightning dice is only game i play but i will wait for a few weeks again until i am feeling much. I am disappointed and highly angry with myself. I should not have played :-( so upset.
JM
Jane M's updateReviewer Update
10 Jul 2020, 14:31To Betway
I was just upset last night after losing and feeling discouraged. I deeply apologise for the statements I made, from the bottom of my heart.
I was just merely used to winning that I got used to it so when I started loosing I got discouraged and angry and said some distateful things.
It was my fault, I take blame for everything. I am deeply sorry.
Jane
I was just upset last night after losing and feeling discouraged. I deeply apologise for the statements I made, from the bottom of my heart.
I was just merely used to winning that I got used to it so when I started loosing I got discouraged and angry and said some distateful things.
It was my fault, I take blame for everything. I am deeply sorry.
Jane
JM
Jane M's update10 Jul 2020, 14:31
Reviewer Update
To Betway
I was just upset last night after losing and feeling discouraged. I deeply apologise for the statements I made, from the bottom of my heart.
I was just merely used to winning that I got used to it so when I started loosing I got discouraged and angry and said some distateful things.
It was my fault, I take blame for everything. I am deeply sorry.
Jane
I was just upset last night after losing and feeling discouraged. I deeply apologise for the statements I made, from the bottom of my heart.
I was just merely used to winning that I got used to it so when I started loosing I got discouraged and angry and said some distateful things.
It was my fault, I take blame for everything. I am deeply sorry.
Jane
Betway - South Africa's replyOfficial
10 Jul 2020, 15:17 Hi Jane, Thank you for feedback, our team will be reaching out to you via your email inbox with more information in regard to this matter. Regards, Betway Team
Betway - South Africa's reply10 Jul 2020, 15:17
Official
Hi Jane, Thank you for feedback, our team will be reaching out to you via your email inbox with more information in regard to this matter. Regards, Betway Team