VS
Victoire S
1 reviews | Active since Jul 2021
01 May 2025, 23:56
Re: Refund Request ***
<div>"Dear Betway Team, My account was terminated without reason, and I've submitted all required FICA documents. It's been over a month, and I'm still waiting for my refund. I'm frustrated and feel unfairly treated. Please release my funds immediately. I need my money back for accommodation. </div>
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
02 May 2025, 07:30Hi Victoire,
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigate this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigate this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply02 May 2025, 07:30
Official
Hi Victoire,
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigate this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review, we appreciate the time you took to raise this matter.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us sometime to investigate this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
02 May 2025, 11:25Hi Victoire, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated. Regards, Betway Team
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated. Regards, Betway Team
Betway - South Africa's reply02 May 2025, 11:25
Official
Hi Victoire, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated. Regards, Betway Team
Kindly advise on a suitable time for us to contact you to discuss the matter further.
Your response will be greatly appreciated. Regards, Betway Team
VS
Victoire S's updateReviewer Update
06 May 2025, 02:14Dear Betway Team,
Re: Refund Request
My account was terminated without reason, and I've submitted all required FICA documents. It's been over a month, and I'm still waiting for my refund. I'm frustrated and feel unfairly treated. Please release my funds immediately. I need my money back for accommodation. why I have to beg you for u to give my money this call ****ming seriously you close my account without a reason now to give me back my money I have to beg you
Re: Refund Request
My account was terminated without reason, and I've submitted all required FICA documents. It's been over a month, and I'm still waiting for my refund. I'm frustrated and feel unfairly treated. Please release my funds immediately. I need my money back for accommodation. why I have to beg you for u to give my money this call ****ming seriously you close my account without a reason now to give me back my money I have to beg you
VS
Victoire S's update06 May 2025, 02:14
Reviewer Update
Dear Betway Team,
Re: Refund Request
My account was terminated without reason, and I've submitted all required FICA documents. It's been over a month, and I'm still waiting for my refund. I'm frustrated and feel unfairly treated. Please release my funds immediately. I need my money back for accommodation. why I have to beg you for u to give my money this call ****ming seriously you close my account without a reason now to give me back my money I have to beg you
Re: Refund Request
My account was terminated without reason, and I've submitted all required FICA documents. It's been over a month, and I'm still waiting for my refund. I'm frustrated and feel unfairly treated. Please release my funds immediately. I need my money back for accommodation. why I have to beg you for u to give my money this call ****ming seriously you close my account without a reason now to give me back my money I have to beg you
Betway - South Africa's replyOfficial
06 May 2025, 07:49Hi Victoire, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team
Betway - South Africa's reply06 May 2025, 07:49
Official
Hi Victoire, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team