MM
Mbalenhle M
1 reviews | Active since Mar 2017
16 Jun 2022, 19:18
R1000 deposit debited from my account but not allocated or reversed back
Good day, I'm shocked to confirm that after speaking to more than 5 consultants my deposit of R1000 is still not allocated and all agents provide invalid email addresses for betway. May I please get my money back R1000 deposit left my capitec account but was not credited for playing this was yesterday at night around 12h45.I have provided bank Statement but i was told it is not acceptable but betway knows very well that when you use the ozow capitec eft it does not reflect under beneficiaries on the banking app therefore a proof of payment option is not available. PLEASE GIVE MY MONEY BACK BETWAY R1000 Registered cell number is *** Email address is ***
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
17 Jun 2022, 08:05Hi Mbalenhle,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply17 Jun 2022, 08:05
Official
Hi Mbalenhle,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
MM
Mbalenhle M's updateReviewer Update
20 Jun 2022, 17:05I would like to thank Lethena from betway who has been in touch with me ensuring that my query is resolved. I can confirm that the matter was investigated and resolved even before I expected it to be.
To the betway team thank you for your prompt response and putting yourselves in customer's shoes. I trully appreciate and would recommend anyone who encounters a similar problem to contact this wonderful team via email, they even call back.
⭐⭐⭐⭐⭐
Thank you!
To the betway team thank you for your prompt response and putting yourselves in customer's shoes. I trully appreciate and would recommend anyone who encounters a similar problem to contact this wonderful team via email, they even call back.
⭐⭐⭐⭐⭐
Thank you!
MM
Mbalenhle M's update20 Jun 2022, 17:05
Reviewer Update
I would like to thank Lethena from betway who has been in touch with me ensuring that my query is resolved. I can confirm that the matter was investigated and resolved even before I expected it to be.
To the betway team thank you for your prompt response and putting yourselves in customer's shoes. I trully appreciate and would recommend anyone who encounters a similar problem to contact this wonderful team via email, they even call back.
⭐⭐⭐⭐⭐
Thank you!
To the betway team thank you for your prompt response and putting yourselves in customer's shoes. I trully appreciate and would recommend anyone who encounters a similar problem to contact this wonderful team via email, they even call back.
⭐⭐⭐⭐⭐
Thank you!
Betway - South Africa's replyOfficial
21 Jun 2022, 12:42Hi Mbalenhle,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply21 Jun 2022, 12:42
Official
Hi Mbalenhle,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team