Poor service

Item: Betway - South Africa
Rating: 1
Author: Tshidi M

I placed a bet today for the winning team and the team won but betway said I lost, as the team I bet for won and I tried getting assistance via chat help but no assistance

@betway- South Africa please pay my ticket BetID: ***

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

30 Dec 2024, 08:12

Hi Tshidi,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply30 Dec 2024, 08:12

Official

Hi Tshidi,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Tshidi M's updateReviewer Update

30 Dec 2024, 08:43

I need the resolution ASAP because you took the bet immediately but your results said lost and draw and the team I bet for did win so I don’t know what is that you are investigating

Tshidi M's update30 Dec 2024, 08:43

Reviewer Update

I need the resolution ASAP because you took the bet immediately but your results said lost and draw and the team I bet for did win so I don’t know what is that you are investigating

Betway - South Africa's replyOfficial

30 Dec 2024, 10:09

Hi Tshidi,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply30 Dec 2024, 10:09

Official

Hi Tshidi,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team