KB
Kagiso B
1 reviews | Active since Nov 2017
08 Sept 2025, 14:03
Poor service
I'm giving 5 stars overall but I'm not happy
You are quick to take my deposit, but now that I want to withdraw, they say my account is under standard review and can’t tell me how long it will take, my withdrawal is not even a lot of money.
I got the above information on their Facebook, i decided to call call center and i was told everything is ok and i will get my money but it's still pending, come on Betway you can do better
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
08 Sept 2025, 14:25Hi Kagiso,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply08 Sept 2025, 14:25
Official
Hi Kagiso,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
KB
Kagiso B's updateReviewer Update
08 Sept 2025, 14:59Got the money thanks
KB
Kagiso B's update08 Sept 2025, 14:59
Reviewer Update
Got the money thanks
Betway - South Africa's replyOfficial
09 Sept 2025, 07:00Hi Kagiso,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply09 Sept 2025, 07:00
Official
Hi Kagiso,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team