WS
Wayne S
1 reviews | Active since Mar 2021
11 Mar 2021, 14:26
Poor service - deposit and correspondence
On 22nd of February I deposited R100 to my online account. And it's still not reflecting in my account. Until today, after several attempts on live chat, and emails sent to their eft clearance and support emails addresses, I still haven't had any feedback. This is very poor service....
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
11 Mar 2021, 16:30 Hi Wayne, Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the resolution of this matter for you as well as alternative options to use as we know that EFT deposits have been causing some frustration for our customers. Please do try these options while we work on improving the overall EFT experience. We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
Betway - South Africa's reply11 Mar 2021, 16:30
Official
Hi Wayne, Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the resolution of this matter for you as well as alternative options to use as we know that EFT deposits have been causing some frustration for our customers. Please do try these options while we work on improving the overall EFT experience. We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
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Wayne S's updateReviewer Update
14 Apr 2021, 07:00On the 16 of March I, again, deposited a R100.....and till today it doesn't reflect in my account. It's been a month, and nothing has improved on your EFT system. You should rather remove EFT deposits from your deposit list.
WS
Wayne S's update14 Apr 2021, 07:00
Reviewer Update
On the 16 of March I, again, deposited a R100.....and till today it doesn't reflect in my account. It's been a month, and nothing has improved on your EFT system. You should rather remove EFT deposits from your deposit list.
Betway - South Africa's replyOfficial
10 Feb 2022, 14:46Hi Wayne,
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2022, 14:46
Official
Hi Wayne,
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
WS
Wayne S's updateReviewer Update
10 Feb 2022, 15:19Wow, almost a year down the line!! Well I've written off the R100, don't think I'll ever see it, and with that also quit using your platform.
WS
Wayne S's update10 Feb 2022, 15:19
Reviewer Update
Wow, almost a year down the line!! Well I've written off the R100, don't think I'll ever see it, and with that also quit using your platform.
Betway - South Africa's replyOfficial
10 Feb 2022, 16:26Hi Wayne,
We sincerely do apologize for the oversight, our team had severe technical Hello Peter delays and it's only now that past/ former reviews are only being picked up now.
Should you still want us to look into this matter for you, please do advise and we jump right to it with your consent and corporation.
Regards,
Betway Team
We sincerely do apologize for the oversight, our team had severe technical Hello Peter delays and it's only now that past/ former reviews are only being picked up now.
Should you still want us to look into this matter for you, please do advise and we jump right to it with your consent and corporation.
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2022, 16:26
Official
Hi Wayne,
We sincerely do apologize for the oversight, our team had severe technical Hello Peter delays and it's only now that past/ former reviews are only being picked up now.
Should you still want us to look into this matter for you, please do advise and we jump right to it with your consent and corporation.
Regards,
Betway Team
We sincerely do apologize for the oversight, our team had severe technical Hello Peter delays and it's only now that past/ former reviews are only being picked up now.
Should you still want us to look into this matter for you, please do advise and we jump right to it with your consent and corporation.
Regards,
Betway Team
WS
Wayne S's updateReviewer Update
11 Feb 2022, 07:59Of course would I like for you to look into this again - not sure why you're even requesting consent.
WS
Wayne S's update11 Feb 2022, 07:59
Reviewer Update
Of course would I like for you to look into this again - not sure why you're even requesting consent.
Betway - South Africa's replyOfficial
21 Jul 2022, 09:58Hi Wayne, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply21 Jul 2022, 09:58
Official
Hi Wayne, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team