LT
Leon T
1 reviews | Active since Sept 2023
19 Sept 2024, 17:35
Poor Service
Have an issue where my first name is incorrect on my betway account and I have called in, went on the live chat and emailed the support and fica departments to change my name to match my ID but I am still waiting for a resolution. It's been over 6 months now and the staff contradicts each other in their support answers. I am not sure if they want people to use their platform. Very frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
19 Sept 2024, 21:28Hi Leon, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply19 Sept 2024, 21:28
Official
Hi Leon, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Betway - South Africa's replyOfficial
20 Sept 2024, 15:28 Hi Leon,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply20 Sept 2024, 15:28
Official
Hi Leon,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
LT
Leon T's updateReviewer Update
20 Sept 2024, 15:38Betway Team
Thank you for contacting me and resolving the issue within a day. It is much appreciated. This is how customer service should be.
Thank you for contacting me and resolving the issue within a day. It is much appreciated. This is how customer service should be.
LT
Leon T's update20 Sept 2024, 15:38
Reviewer Update
Betway Team
Thank you for contacting me and resolving the issue within a day. It is much appreciated. This is how customer service should be.
Thank you for contacting me and resolving the issue within a day. It is much appreciated. This is how customer service should be.