POOR SERVICE!!!

I have been struggling to have a withdrawal processed for almost two weeks now. There is no communication from betway whatsoever, it has been my responsibility to constantly follow up it with consultants. Every consultant I have spoken to gives me different responses about what is going on. I've submitted documents numerous times. They get approved but still the funds don't get transferred over to my bank account. When I request that the funds be transferred back to my betway account they tell me it's not possible. So my money is hovering in betways account and they think it's okay. When you ask to escalate the matter then responses stop being returned. I am utterly disappointed in how they have handled this whole situation. It's very easy for them to accept people's money but when it comes to paying out you need to constantly jump through unnecessary hoops and red tape.