poor service and communication

Two days ago, I requested my betting account to be blocked due to unauthorized access. Fortunately, I had a winning bet, so yesterday morning, I requested the account to be unblocked and made a withdrawal. However, there has been a delay beyond the usual timeframe. When I contacted Betway via live chat, I was informed that the account needed to be concluded and I had to reset the password, which was never communicated to me. As of today, I still haven't received the funds. I've been directed to different agents who seem unfami**** with the processes. I even had to walk home for about 15 kilometers yesterday due to lack of funds for public transport. The lack of clear communication and standard processes has made this situation frustrating. Each time I contact Betway, I'm told a new process. It's disappointing how clients are treated in such situations.