Poor service

Good day

My name is tshikani mzimba and I am a registered player at betway.

On the first week of September 4th ,5th and 7th i made withdrawals of R1000, R500 and R1008 which R500 was refunded back to my betway account.

I have called their call centre, emailed and chat with them on their app. Betway agents told me that my matter was escalated to the highest level.

An email was sent to me by betway support indicating that my money was paid to my Investec account by 8th September and I don't bank with Investec but bank with fnb.ever since I joined them I never changed my banking details.i am withdrawing every month to the same account n August I have withdrew two times.

I have requested two proof of payments n I received one that shows my fnb account captured correctly bank captured as Investec Bank. The proof payments shows the amount it is unpaid.

I was quested to call Investec by betway support which I did and the said that betway need to log missing payments via their bank.i call betway to communicate it to them. Betway told that my money sitting with Investec while Investec saying that is not possible because account is matching any account.

I have spent more money to quary and now when I call betway they told me that there is nothing that can help me with .I feel like they failed me and there don't want to take responsibility.

I have attached their proof payments above please check clearly you going to see that it indicates that it is unpaid n I am not happy about the way they handle my quary because some of their agent they are ***********. On Thursday one of the agent she kept me holding 45minutes and the after she told me that her coach he is no where to be found.

I am not happy about the way I was treated and I was told to speak to Investec which I did for more than 10 times.

I will be happy if you can assist me to receive my money back

Thank

Tshikani ***