Poor Gaming Payouts and platform performance issues with Betway SA

Item: Betway - South Africa
Rating: 1
Author: Shaun S

So after I wrote a review I got a call from Betway SA. They provided a R100 voucher and asked me to play on Google and not the app. I started getting free games and made about R700.00. After the withdrawal. I made a few deposits and played slots. Scary to say I never got a free game for 4 days or could not make any money. Literally was like a open tap when playing. I lost every time since. I since stopped playing. It seems like Th3 games are rigged because the agent provided the voucher and I made money and since then it was ridiculous. Was like a vacuum. No line payouts and no free games.

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

30 Mar 2025, 01:43

Hi Shaun,

We appreciate your feedback and are grateful for the time you dedicated to bringing this matter to our attention.

At Betway, we value all types of feedback—whether positive, neutral, or negative—as it plays a crucial role in helping us improve our services and deliver the best betting experience for our customers.

We ask for your understanding as we conduct a thorough investigation into this issue. Rest assured, our team will keep you informed as soon as we have updates or if we need additional information.

Once we have resolved the matter, we will promptly communicate the outcome to you to ensure everything is settled.

In the meantime, should you need any assistance, please do not hesitate to contact us directly. Our support team is available around the clock at: https://www.betway.co.za/contactpage.

Regards,

Betway Team

Betway - South Africa's reply30 Mar 2025, 01:43

Official

Hi Shaun,

We appreciate your feedback and are grateful for the time you dedicated to bringing this matter to our attention.

We ask for your understanding as we conduct a thorough investigation into this issue. Rest assured, our team will keep you informed as soon as we have updates or if we need additional information.

Once we have resolved the matter, we will promptly communicate the outcome to you to ensure everything is settled.

In the meantime, should you need any assistance, please do not hesitate to contact us directly. Our support team is available around the clock at: https://www.betway.co.za/contactpage.

Regards,

Betway Team

Betway - South Africa's replyOfficial

02 Apr 2025, 10:36

Hi Shaun,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply02 Apr 2025, 10:36

Official

Hi Shaun,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Shaun S's updateReviewer Update

02 Apr 2025, 15:55

Thank you for the call to clear up the almost impossible scenario. Paul you are star. We'll done lad for providing feedback and clearing the issues at hand.

Shaun S's update02 Apr 2025, 15:55

Reviewer Update

Thank you for the call to clear up the almost impossible scenario. Paul you are star. We'll done lad for providing feedback and clearing the issues at hand.