KM
Keabetswe M
1 reviews | Active since Aug 2019
22 Sept 2025, 23:03
Poor customer services and low security
I deposited 50 rand and I played. As I was playing my account balance went from 247 to 0. I check and there's two withdrawals. I rushed to live chat for help. The agent managed to help me reverse but she locked my account and left the chat without giving me my new account details and we were still talking ad connected. The money is showing on my account but I'm unable to withdraw. I sent the documents she asked for to the fica email she sent me. Please help
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Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
23 Sept 2025, 05:58 Hi Keabetswe, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply23 Sept 2025, 05:58
Official
Hi Keabetswe, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
KM
Keabetswe M's updateReviewer Update
25 Sept 2025, 19:47Quick update my issue was resolved and my account was successfully recovered. I received my withdrawal today. Thank you.
KM
Keabetswe M's update25 Sept 2025, 19:47
Reviewer Update
Quick update my issue was resolved and my account was successfully recovered. I received my withdrawal today. Thank you.
Betway - South Africa's replyOfficial
26 Sept 2025, 06:33 Hi Keabetswe,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. Regards, Betway Team
Betway - South Africa's reply26 Sept 2025, 06:33
Official
Hi Keabetswe,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. Regards, Betway Team