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Refentse B
1 reviews | Active since Apr 2024
03 May 2024, 10:12
Poor customer service-error deposit
I have wrongfully made a deposit into mybetway account on the 30/04/2024 while trying to pay into my capitec account and immediately notified the team on live chat. I was asked for documents and have submitted but everytime i follow up im told to resubmit and of an escalation but no assistance.. Everything was submitted and i just need my money back.. The customer service is very poor.
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Replies (3)
Betway - South Africa's replyOfficial
03 May 2024, 10:23Hi Refentse, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply03 May 2024, 10:23
Official
Hi Refentse, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
RB
Refentse B's updateReviewer Update
03 May 2024, 10:27Just as all your consultants say
RB
Refentse B's update03 May 2024, 10:27
Reviewer Update
Just as all your consultants say
RB
Refentse B's updateReviewer Update
03 May 2024, 14:19Contact me on ***
RB
Refentse B's update03 May 2024, 14:19
Reviewer Update
Contact me on ***