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Byron C

1 reviews | Active since Nov 2025

21 Nov 2025, 21:18

Poor communication from SUPPORT EMAIL

Tried doing a withdrawal and waiting more than 5 hours for it to be approved by Betway Verification and Approval department. Since Betway froze my account recently, after that, I cannot made withdrawals or it freezes on PENDING for hours. Also, I emailed the Support Department, after a full day, ZERO COMMUNICATION

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply24 Nov 2025, 05:58
Official
 Hi Byron,   Thank you for your review. We appreciate the time you took to raise this matter.    May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.      And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards,  Betway Team   
BC
Byron C's update24 Nov 2025, 06:26
Reviewer Update
This is unacceptable. For 1 week you couldn't attend to the problem. I experienced this problem since last week Monday and again it's Monday with ZERO WITHDRAWALS accepted by BETWAY. This means you gain tons of deposits(profits) with ZERO WITHDRAWALS. Meaning you earned money for 7 days while ZERO WITHDRAWALS could take place. Is that the way you guys play the game?
BC
Byron C's update24 Nov 2025, 06:27
Reviewer Update
Attend to my account immediately and fix your ****

My account number ***

Thanks
Betway - South Africa
Betway - South Africa's reply24 Nov 2025, 07:24
Official
 Hi Byron,  Thank you for your review and patience in awaiting a follow-up from us.  We would like to advise that your account was under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions. We know this has been inconvenient, and we would like to apologise for the inconvenience caused. 
The matter has been escalated for you, and the review has been concluded on your account. You should be free to withdraw your funds.  Thanks for your patience and for choosing Betway. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team