CM
Cosmas M

1 reviews | Active since Feb 2026

17 Feb 2026, 17:57

Poor call center consultants

Poor call center service,very useless and keeps payouts unpaid for more than a month

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 07:13
Official
 Hi Cosmas, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 10:48
Official
 Hi Cosmas,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  Kindly advise on a suitable time for us to contact you to discuss the matter further.  Your response will be greatly appreciated.   Regards,  Betway Team  
Betway - South Africa
Betway - South Africa's reply19 Feb 2026, 12:45
Official
 Hi Cosmas,    Thank you for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  We’re pleased to inform you that your account has now been successfully reviewed, and the review process has been concluded. You may resume using our platform as normal. With any withdrawal requests to be processed within the normal standard timeframe advised. To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions  Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.  Thank you for choosing Betway, and we look forward to continuing to serve you.  Regards, Betway Team