KM
Kabelo M
1 reviews | Active since May 2018
22 Oct 2019, 15:46
Poor Betway Live Chat Agent
I spoke to a live agent Sam on the site but kept getting the same response regardless of the fact that I stated the elapsed time required had actually been met, it went as far as a phone call where I found out he was referring to the wrong fixtures when I had cleared that up in our live chat, he was rude and repetitive despite the information I provided
I tried calling Betway but no one answers, just endless music and keypad strokes
Helpful (0)
Replies (1)0
Replies (1)
Betway - South Africa's replyOfficial
22 Oct 2019, 16:25Hi Kabelo,
Thank you for your review and for taking our call.
At Betway we aim to offer the best services and experience in all that we do and we sincerely apologize for the experience that you had with our support desk and assure you that this matter and your comments have been taken to heart.
We thank you for your understanding and for allowing the time to resolve the matter pertaining to your bet.
Please do not hesitate to contact us again should you need any further assistance.
Regards,Betway Team
Thank you for your review and for taking our call.
At Betway we aim to offer the best services and experience in all that we do and we sincerely apologize for the experience that you had with our support desk and assure you that this matter and your comments have been taken to heart.
We thank you for your understanding and for allowing the time to resolve the matter pertaining to your bet.
Please do not hesitate to contact us again should you need any further assistance.
Regards,Betway Team
Betway - South Africa's reply22 Oct 2019, 16:25
Official
Hi Kabelo,
Thank you for your review and for taking our call.
At Betway we aim to offer the best services and experience in all that we do and we sincerely apologize for the experience that you had with our support desk and assure you that this matter and your comments have been taken to heart.
We thank you for your understanding and for allowing the time to resolve the matter pertaining to your bet.
Please do not hesitate to contact us again should you need any further assistance.
Regards,Betway Team
Thank you for your review and for taking our call.
At Betway we aim to offer the best services and experience in all that we do and we sincerely apologize for the experience that you had with our support desk and assure you that this matter and your comments have been taken to heart.
We thank you for your understanding and for allowing the time to resolve the matter pertaining to your bet.
Please do not hesitate to contact us again should you need any further assistance.
Regards,Betway Team