MM
Mpho M
1 reviews | Active since Sept 2014
14 Nov 2019, 13:53
Poor Betting Service Provider - BETWAY
If you're into betting and looking for a betting service provider I advise you to stay away from Betway(South Africa).
They know how to accept deposits into their accounts and reply very quick when it comes to that, but when it comes to withdrawing it's another story. I just hope not all betting service providers are like them.
I made a deposit and due to a sudden urgent matter I wanted to withdraw. They have the gall to ask me why am I withdrawing my own money and have frozen my withdrawal. After submitting the documents they wanted to get my funds they don't reply as quickly as they would have when I deposited the funds.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
14 Nov 2019, 15:08Hi Mpho,
Thank you for your review.
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply14 Nov 2019, 15:08
Official
Hi Mpho,
Thank you for your review.
A reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
MM
Mpho M's updateReviewer Update
15 Nov 2019, 13:10Hello Team Betway,
I am happy to inform you that the query has been resolved thanks to the Floor Manager by the name of Ben.
Regards,
Mpho N Makgata
I am happy to inform you that the query has been resolved thanks to the Floor Manager by the name of Ben.
Regards,
Mpho N Makgata
MM
Mpho M's update15 Nov 2019, 13:10
Reviewer Update
Hello Team Betway,
I am happy to inform you that the query has been resolved thanks to the Floor Manager by the name of Ben.
Regards,
Mpho N Makgata
I am happy to inform you that the query has been resolved thanks to the Floor Manager by the name of Ben.
Regards,
Mpho N Makgata
Betway - South Africa's replyOfficial
16 Nov 2021, 11:40Hi Mpho,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Nov 2021, 11:40
Official
Hi Mpho,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team