Please verify with the person first and only give them the code to the number provided.Thank you

I won r300 on Betway Friday night, I made cash withdrawal Standard bank instant cash. After 24 hours i got my reference number and PIN , I went to the Standard bank ATM I couldn't withdraw the money,I went to Pep store, Checkers and PNP ,I was told my money is redeemed,I don't know how cause only I received the code unless it was sent to someone else also 😭 I went to almost possible retailers and I didn't get my money. It was supposed to be verified first to see if it's me doing the withdrawal. I'm so hurt that I bought voucher with my last money, I won and now I can't receive my payout.