Please process my withdrawal

Hi, I wrote a review beginning of July as my withdrawal wasn't getting processed. I was told that they needed additional documents since I made 3rd party deposits. I sent through all the required documents on 6 July to *** and Lethena assisted me and acknowledged my email and said the FICA team will vet the documents and process the withdrawal, this didn't happen, the funds were reversed into my account and I eventually used them.

Yesterday I tried to make a withdrawal and I'm experiencing the same issue again, they need documents that I have already sent, their FICA mailbox was full and I had to try emailing several times. Had some luck this morning and I sent the documents at 7:55am now I log into my account and I see the funds have been reversed again. I have resent the documents again at 14:26 please can my withdrawal be processed.

When one deposits using a 3rd party there's never any issues the funds reflect immediately and NEVER get reversed. Why wait for one to withdraw then it becomes an issue but it's never an issue when depositing? Also your chat support team is not helpful at all, the agents always give automated responses. Very frustrating