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Mathapelo S

1 reviews | Active since Oct 2024

09 Oct 2024, 15:08

Please Help me

<div>Hello. My name is Mathapelo ****, I was registered with betway during 2022 and been using them since then. On the 2nd of June 2024 my account was blocked due to wrong password and was placed under standard review so in order for them to assist me i was told to email required documents which was a picture of myself hold my ID card and send a single picture of the ID which was the back and front of the ID and with that I was only advised on the 11th of June after calling numerous times. The money that is in my account is an amount of R24 800 and when I call them for feedback I'm only told not to contact them as they will do so after the review has been done. I gave the advisor my new contact number as well. Thank you.</div>

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply09 Oct 2024, 15:35
Official
Hi Mathapelo,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply10 Oct 2024, 15:22
Official
Hi Mathapelo,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
Please note that we have been trying to contact you on the provided contact details and all call have gone directly to voice mail.

May we ask that you please confirm a suitable time frame to contact you and contact number should you have an alternative number. 

Regards, 
Betway Team  
MS
Mathapelo S's update10 Oct 2024, 15:30
Reviewer Update
Hey

Kindly contact me anytime on the this number ***. Thank you
MS
Mathapelo S's update10 Oct 2024, 15:34
Reviewer Update
***
MS
Mathapelo S's update10 Oct 2024, 15:34
Reviewer Update
***
Betway - South Africa
Betway - South Africa's reply10 Oct 2024, 15:41
Official
 
Hi  Mathapelo, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,
Betway Team 

Betway - South Africa
Betway - South Africa's reply31 Oct 2024, 08:05
Official
Hi Mathapelo,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

Kindly note that we are still awaiting a follow up on the account review, once we have the update we will provide you with this information. 

We would like to extend our apologies for the delay regarding your account conclusion. 

Regards, 
Betway Team 
MS
Mathapelo S's update28 Nov 2024, 17:56
Reviewer Update
Hello. Been waiting for a way forward regarding my account as it is unfair on me cause I have been very patient and understanding. Please let me know which documents I need to send or steps I should take in order for you to unlock my account or send me my money
Betway - South Africa
Betway - South Africa's reply29 Nov 2024, 14:05
Official
Hi Mathapelo, 

We have tried multiple times to reach you, sadly to no avail.

Kindly advise on a suitable time for us to contact you regarding your account.

Your soonest response will be much appreciated.

Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply29 Nov 2024, 14:44
Official
Hi Mathapelo, 
 
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 
 
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team