1 reviews | Active since Dec 2019
Petty Betty
Here’s my experience with Betway for the last 2 Months with them.
1 - The Customer Service - Terribly slow/ if not delayed. I went through a struggle to get access into my account, since somebody else (though they won’t mention it) was registered with my ID - note that I’ve never registered before. After numerous calls, I decided to change my approach and told them that I can’t recall the number that was linked to my account. As you’ve guessed it, the agent gave me the contact that was linked. I called the given number and it turned out to be an African foreign national with a very, very, heavy accent. Long story short, it took me a month to get my account (after submitting FICA Docs to Betway) and managed to start betting. COOL!, NOW IM IN, NOW WHAT?-
2- Their App/Website crashes CONSTANTLY. I can’t tell you how terrible it gets, so bad that I can predict it like load shedding! Betway, most certainly, makes a lot of revenue daily from their online platforms from an obvious point-of-view, and I fail to understand how they can afford to have these kind of issues, almost daily during peak games. They should be able to afford good servers to handle the huge demand of players. (But wait- this happens even low peak times). To me, it screams sabotage for their Live Game players. I’ve lost a number of games due to this and not being able to cash out on time. Speaking of cash out-
3 - Cash Out - Be warned, there’s no other bookie that’ll ***** you over like Betway when it falls to this one. Majority of their game scores are not updated live. Why have games listed if scores cant be updated in real time? - nonetheless, due to this, their cash out option remains closed until all the games in your ticket are done. Even when they are done, add another 30/45mins to your waiting time before it can be Settled. This gives none of their players no fair given advantage to have the ability to Cashout in due time, especially for Multiple bets. I’ve never experienced this with other bookies, so to say.
4 - Cash Depositing - I’ve had far too many instances (using Apple Pay, btw) whereby funds took an hour to load. Don’t know how many times I’ve missed potential Rebets due to this. Speaking of Rebets -
5. Rebets (Multiple Game slips) - Ive once punched the wall due to this. Betway takes the cup with this one. I had an afternoon game that made me lose ( wasn’t updated on Betways side - got the score from another bookie), and of which had a combination of late afternoon games and evening games. Cool, the Slip stayed in my Open Bets section for a good reasonable amount of time (in between, their servers were crashed and I was trying to compile another Bet slip with the rest of the game selections I’d chosen). As guessed, my new game selections didn’t go through on Betway’s side due to their server issues, the slip remained dead until the Evening games began; and yes, the Rebet option only came through once the Evening games reached halftime and the slip moved to Settled Bets section only then, which was too late. Thankfully, I did win with another bookie with the same selections.
In conclusion: Betway has a lot of work to do, unless it’s intentional sabotage to their customers. There are many issues with the bookie and from the ones I’ve mentioned, is only the small parts of their many issues troubling the masses. I’ve made a good decent amount of money with them, yes, but however these issues cannot be ignored as it does affect progress and their customers, like myself. I’ve opted to take a break from using their services and stick to other reliable bookies for now. If they can’t meet the demands of their clients; such as reliable interfaces/servers, customer service and support, they will, sooner or later, lose a lot of clients
Allows us to kick this off by expressing our apologies for all the inconvenience caused and frustrations endured.
We are also appreciative of the review and concerns highlighted, to which we can advise that our team is working out of their skin to resolve.
Recent site timeouts are genuinely caused by all the traffic and volume our team has had to contend with. A special team has been designated to look into reasons for the timeouts and work out a "permanent solution", though this may be slightly impossible to reach, owing to us being an online entity and very much exposed to timeouts that may be out of our control.
Adding onto the above, data is central and plays a crucial part within our organization, and as such delays that were experienced are the cause of "Early Cash Out" showing/reflecting long after match results are completed. Having mentioned that our team strongly encourages you to fami****ize yourself with the terms and conditions tied to the offer, especially the below conditions: https://www.betway.co.za/terms-and-conditions
- We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
- We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been previously offered for the same event or betting type.
- We assume no liability if ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ may be available at a later point in time for the relevant bet.
- If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer, we reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, to recover the payment.
The outlined pointers are for player security and educational purposes and would hate for you to fall short of key conditions of any offer/promotion.
Lastly, customer service is one of the integral elements that we pride ourselves on. Continuous focus and dedication are app**** to bring all customers world-class service. Without really giving away too much, we are in the process of incorporating a "Self-Service" which will be available to all customers within the chat feature, and looking at onboarding more agents, that will be rigorously trained, to offer the best service possible.
Our team is very much saddened to lose you as a valued customer, but rest assured that all insights received from customers are generally looked into, and actual business action is app**** for the betterment of you and us.
Regards,
Betway Team
Allows us to kick this off by expressing our apologies for all the inconvenience caused and frustrations endured.
We are also appreciative of the review and concerns highlighted, to which we can advise that our team is working out of their skin to resolve.
Recent site timeouts are genuinely caused by all the traffic and volume our team has had to contend with. A special team has been designated to look into reasons for the timeouts and work out a "permanent solution", though this may be slightly impossible to reach, owing to us being an online entity and very much exposed to timeouts that may be out of our control.
Adding onto the above, data is central and plays a crucial part within our organization, and as such delays that were experienced are the cause of "Early Cash Out" showing/reflecting long after match results are completed. Having mentioned that our team strongly encourages you to fami****ize yourself with the terms and conditions tied to the offer, especially the below conditions: https://www.betway.co.za/terms-and-conditions
- We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
- We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been previously offered for the same event or betting type.
- We assume no liability if ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ may be available at a later point in time for the relevant bet.
- If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer, we reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, to recover the payment.
The outlined pointers are for player security and educational purposes and would hate for you to fall short of key conditions of any offer/promotion.
Lastly, customer service is one of the integral elements that we pride ourselves on. Continuous focus and dedication are app**** to bring all customers world-class service. Without really giving away too much, we are in the process of incorporating a "Self-Service" which will be available to all customers within the chat feature, and looking at onboarding more agents, that will be rigorously trained, to offer the best service possible.
Our team is very much saddened to lose you as a valued customer, but rest assured that all insights received from customers are generally looked into, and actual business action is app**** for the betterment of you and us.
Regards,
Betway Team